Woke up this morning & opened Snapchat. I was logged out so I attempted to sign in usin...

GetHuman-veeem's Hacked Account issue with Snapchat from November 2019

Help with my Snapchat issue
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Before contacting them, items GetHuman-veeem may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-veeem's own words
Woke up this morning & opened Snapchat. I was logged out so I attempted to sign in using the password saved in my iPhone *, but I couldn’t log in. So I typed in * passwords I always used & couldn’t get in. I selected forgot password & used sms to recover, but my phone number wasn’t associated with an account. Then I tried my email... it wasn’t associated with an account when I’ve had my email for * years. I went to my email & saw that the night before around **PM, my email was changed to a completely different email from New York. When I selected a link to recover my account, the link expired. I contacted Snapchat support immediately, received an email at *:**AM to reply with my bday, number & last device used. I did within * minutes, but it’s now **midnight & I still have not received a response. It might be too late when the hacker might already have all of my pics. This happened to me with my Spotify account, and I was on a chat immediately directly with a representative. It only took ** minutes to recover my account. **- Valerie

GetHuman-veeem did not yet indicate what Snapchat should do to make this right.

How GetHuman-veeem fixed the problem

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We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-veeem
Nov 16th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 555 others
0 customers following this


GetHuman-veeem started working on this issue
Nov 16th, 2019 5:59am
GetHuman-veeem indicated the issue is not fixed yet.
Nov 16th, 2019 1:01pm
GetHuman-veeem indicated the issue is not fixed yet.
Nov 16th, 2019 4:39pm

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