Snapchat Customer Service Issues

Hello! I encountered an unexpected issue with Snapchat when I tried to log in; it repeatedly logged me out and displayed a message stating my account was temporarily locked. I am unsure why this happened; it might be due to not verifying my email or phone number, but I believe I had already done so. I did not receive any notifications from Team Snapchat about being locked out, and I have not blocked them either. I am worried about not being able to communicate with my contacts on Snapchat. This troubles me as it is my primary means of staying in touch with everyone I know. I do not use Instagram or Facebook; Snapchat is my main platform. My username is mendezrozo. I would appreciate any help in resolving this matter. Thank you.

Hello, I would like to address a recent incident involving a photo I took on Snapchat. I captured a picture on my phone while in airplane mode and promptly deleted it to prevent it from being sent. To my surprise, upon disabling airplane mode, it was shown that the photo had been sent to someone at 1:50 am, the time I took it. I am puzzled as I did not intend to send any snaps and the app listed a different person as the recipient. I am seeking clarification on whether the snap was actually sent or not. Is there a way to review my snap history to verify the status of this particular snap? Your assistance in resolving this matter would be greatly valued. Thank you, Elise.

My daughter's Snapchat account has been either temporarily locked or hacked, causing us both a great deal of distress. Her father recently passed away, and the pictures and videos she has of him on the app are incredibly precious to her as they are all she has left. You can verify this information on legacy.com or through the funeral home's website, Uecker-Witt, which handled his cremation. Today is my daughter's birthday, and tomorrow is her father's funeral, so anything you can do to help restore her access to these memories would bring a little light into our lives during this difficult time. Her current Snapchat ID is akremer26, but her old account was under the username aalleykremerr. Restoring access to these memories is incredibly important to us, as they contain his voice and are incredibly meaningful.

I attempted to report a user under the names “joegodgallent” or “joeygodgallent”, but I encountered difficulties reporting him on my account. He made multiple unsettling comments towards me. Upon adding me, he made a remark about my age and proceeded to harass me when I addressed his inappropriate behavior. His messages included offensive language like calling me a “cunt” and admitted to using quick add to find girls. I aim to prevent him from targeting other girls. Interestingly, despite supposedly graduating from the same school as my older brother, there is no evidence of his attendance on social media and no one from school stays in touch with him, suggesting there may be issues surrounding his behavior. I hope to protect other girls from similar experiences.

Upon opening Snapchat this morning, I was prompted to either login or sign up. When I tried to log in with my username and password, I was asked for a verification code which was sent to my old phone number from 4 years ago. Since changing my number, Snapchat has never asked for this verification. I need access to my account as I have important data saved on it. I attempted to reset my password, but it did not resolve the issue. Is there a way for Snapchat to help me regain access to my existing account without having to create a new one?

My first Snapchat account, vertex.g, which I've had for about 4-5 years, was suddenly deleted last month. There was no reason provided, and as I use Snapchat for important matters related to school, work, and communication with family, it has created a lot of inconvenience. I had to create a new account, sctoba, add everyone back, and deal with the loss of my memories. Today, when I tried to log in on my brother's phone, my account got locked in the middle of a conversation with a school group. All my memories are inaccessible again, and I fear going through the same situation as my friends and brother who had to make new accounts due to theirs being "temporarily" locked or deleted. I reached out last month with no response, so I might need to escalate this further if the issue persists. Thank you.

I'm seeking assistance with my Snapchat login issue. I encountered problems with the app and logged out, although I remember my username and password. Upon attempting to log back in, I am prompted for a verification code that is being sent to my old phone number, which I no longer have access to. I have tried using the email verification method as well as my backup code "[redacted]," but it continues to indicate that the code is incorrect. I am willing to answer any verification questions to prove my ownership of the account, as I have valuable content stored on my Snapchat, including streaks. Despite sending numerous emails to support, I have not received a resolution. Kindly assist me in resolving this issue as losing access to my longstanding Snapchat account would be distressing. Thank you for your help.

I recently returned to Brunei and accidentally logged out of my Snapchat account. When trying to log back in, the verification code was sent to my old UK number, which I can't access due to poor carrier services. Could you kindly update my phone number to +[redacted] or provide guidance on resolving this issue? My recovery code is considered invalid, and I am unable to regain access. Please assist promptly, as I value my Snapchat streaks. I have tried all the correct steps, even saving a screenshot of the recovery code, which is now deemed invalid. Kindly reach out to me on my current number for further assistance. Thank you.

My account has been compromised, and all the details have been altered. It is crucial to lock the account promptly as the hacker is posing as me and sharing my private information. Despite numerous attempts to contact Snapchat support for assistance, no resolution has been provided. The individual responsible for hacking my account seems to have intentions of using it for financial gain, an unlawful act. It is vital to take action now by either permanently locking the account or restoring it to me. I am unable to access the account to reset the password or email address. Despite my friends reporting the hack, no measures have been taken. I possess previous account details as evidence of ownership. No data recovery is necessary; simply locking the account or returning it to me will suffice.

My account, Lionzaz, has been permanently locked. I mainly use this account to chat with my friends about school, football, and games, with no inappropriate content. Despite following the guidelines, I woke up this morning to find my account temporarily locked. This is problematic as Snapchat is my only means of communicating with certain family members, including my sister in North Carolina. Being adopted into different families, we rely on this app to stay connected. I desperately need to resolve this situation as I believe I have not violated any rules. I seek clarification and a resolution urgently.

My partner and I have been together for more than a year and have held the top spot as each other's best friends on Snapchat. Although we see each other often in person, we don't snap as much while together. Tonight, my second-best friend replaced my partner as my top best friend on the app. I am worried my partner will be upset about this change since he has been my number one for so long. I don't have many close friends, so when I do chat with someone, they quickly move up my friend list. The new top friend is someone I am not very close to in real life, and I'm frustrated that my boyfriend is no longer at the top, as he should rightfully be. I kindly request to have this reversed.

My account was hacked by someone who I believe also hacked my friends. After receiving an email alert about another device logging in, when I attempted to log back in, I found I was locked out. It seems they exploited the two-factor authentication. Despite my attempts to reset the password via email, their activation of two-factor authentication hindered my efforts.

I was locked out of my Snapchat account on Tuesday. I engage with my friends, teammates, and family daily on the platform. Despite reviewing the guidelines thoroughly, I am unaware of any violation on my part. Snapchat holds significance in my life as I reconnected with my long-lost sister through the app. I am eager to rectify any unintentional mistake and ensure it does not reoccur. Your assistance in unlocking my account or monitoring it would be greatly appreciated. Thank you and have a good day.

I was locked out of my Snapchat account earlier this week. Snapchat is crucial in my daily communication with friends, teammates, and family. After reviewing all the guidelines, terms, and possible reasons for the account lock, I am certain I did not violate any rules. I reconnected with my sister, who I was separated from at birth, through Snapchat, and it's my only means of staying in touch with her. I sincerely apologize if I unknowingly did something to trigger the lock, and I assure you it won't happen again. I just hope for my account to be reinstated, and I am open to having it monitored if needed. Thank you for your attention to this matter. My details are: Dustin Werkheiser from Emmaus, Pennsylvania, using the email Lionzaz([redacted]).

I was exhausted last night as I had only managed to get two and a half hours of sleep. I got caught up doing a lot of psychology homework, which caused me to forget to send streaks. Unfortunately, I lost the streak I had with my friend for over two years since she moved away. I am hoping you can help restore our streak to around [redacted], which is where I believe it was. This gesture would mean a great deal to my friend and me. Thank you!

Hello, I am Abigail Dias and I need help with a situation involving my boyfriend's hacked Snapchat account (@colburitto). His mom gained unauthorized access to his account by changing the password using his phone number. Concerned, I logged in with a new password he had given me to secure the account further. However, I was unexpectedly logged out and unable to regain access using any passwords. To prevent his mom from seeing our private conversations, I mistakenly blocked him, but later realized this did not clear the chat history. I unblocked him but need assistance in either changing the account details to prevent further intrusion from his mother or ensuring that I can delete our conversations successfully. I am seeking support to address this delicate situation and maintain our privacy. Thank you for your help.

We were in the middle of recording a video on Snapchat for our school presentation due next Wednesday, 11-13-19. Unfortunately, when I tried to forward the video to my friend (my presentation partner) because of storage issues, she did not receive it. We put in 3 hours on a Friday night working on this project, and I was certain I had sent the video. Now Snapchat is claiming it's gone. Is there any way to retrieve the video?

Hello, my username is Imaan.42. Unfortunately, I recently lost a streak with one of my best friends whose username is xxjunnatxx. I would like to request that you please restore our streak. I missed sending my streak due to feeling upset about my chemistry mark and not being in the mood to talk to anyone that day. I genuinely forgot to send my streak, leading to the loss. It would mean a lot to me if you could restore mine and Junnat's streak. Thank you so much for your understanding.

Hello, I recently logged out of my Snapchat account to allow my boyfriend to log in. However, when I tried to log back in, I couldn't remember my password and nothing I've tried has worked. I have three years' worth of memories on there that are really important to me, including photos of pets that have passed away. I've attempted to recover my account using my email and phone number, but unfortunately, they are old and inaccessible. I would really appreciate some help to regain access to my account as soon as possible.

I came across a Facebook user posting exotic photos and offering sex videos for money on Snapchat. Although I've never used Snapchat before, I was curious about her content. I ended up choosing her $30 premium plan. Her account name is "mizz_awesome_beautifulmezz," and she uses the email "[redacted]" associated with the name Jeri Carter on PayPal. She has blonde hair. I have screenshots of her threatening to defame me within premium groups. Despite not being able to attach them here, I also have evidence of her charging fees for sexual acts she sent to me and others. I'm concerned about her potentially slandering me. I would appreciate it if her account could be reviewed to address any threats she may have made.