identity theft*

GetHuman3839599's Hacked Account issue with Snapchat from October 2019

Help with my Snapchat issue
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman3839599's own words
get on to it ... Please help. I have all my old account info but this girl asked me to use my snap I let her on and now she has changed all my information... ***-***-**** is my cell.. her name is Sarah quintiliani*- was someone impersonating her*she is trying to scam all my friends*would like to reset my password
The phone number and password have been reset. They are impersonating me and scamming and hacking my friends
please reset my password to my email! *****@***.com
I have been on snapchat for years, never had a problem until now
I have tried speaking to people on this app. they keep asking for money, but I do not trust this because of the nature of my snapchat problem
How GetHuman3839599 fixed the problem

We are waiting for GetHuman3839599 to fix the problem and share the solution with the rest of us customers.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman3839599
Oct 28th, 2019 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 56152 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman3839599 started working on this issue
Oct 28th, 2019 2:29am
GetHuman3839599 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 12:23am
GetHuman3839599 indicated the issue is not fixed yet.
Nov 9th, 2019 12:23am
GetHuman3839599 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 12:32am
GetHuman3839599 confirmed the issue is fixed. Hooray!
Nov 9th, 2019 12:32am