My Snapchat account was locked for reasons not explained to me. I had been using the ap...

GetHuman3796837's Account Access issue with Snapchat from October 2019

Help with my Snapchat issue
Top Tip from another customer
If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman3796837's own words
My Snapchat account was locked for reasons not explained to me. I had been using the app roughly ** minutes before reopening it and being taken to the login screen so after a failed attempt to log in and a message saying “Oh no! Your account has been temporarily locked” I changed my password and the message continued to appear. I contacted Snapchat Support and was sent an email that said my account was temporarily locked because they “ detected” my “account used an unauthorized third-party application”. It then gave a list of potential “ apps such as Snap Upload, Casper, Snap Crack, Phantom, Quick Upload” but I don’t have any of these apps downloaded.

GetHuman3796837 did not yet indicate what Snapchat should do to make this right.

How GetHuman3796837 fixed the problem
My Snapchat got unlocked after less than ** hours. But snapchat was no help in explaining why it was locked in the first place. In addition, I lost my streaks even though it had been less than ** hours since a Snapchat from both people were sent. (It didn’t even show the hourglass icon for the other person). I contacted Snapchat about the problem with my streak and they told me they were unable to help me.
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Account Access issue
Reported by GetHuman3796837
Oct 20th, 2019 - 3 years ago
Fixed
GetHuman3796837 shared how to fix
Seen by 3 customers so far
Similar issue to 54658 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman3796837 started working on this issue
Oct 20th, 2019 4:20am
GetHuman3796837 confirmed the issue is fixed. Hooray!
Oct 21st, 2019 9:40pm

Paying Too Much for Your Plan?

We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.

Talk to Us Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies