Someone logged into my Snapchat and changed my password and my email address. They are...

GetHuman-wilsonij's Hacked Account issue with Snapchat from October 2019

Help with my Snapchat issue
First: share to improve GetHuman-wilsonij's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-wilsonij's own words
Someone logged into my Snapchat and changed my password and my email address. They are posting stuff in my story too . I can’t verify it with my number because I recently got a new number which is ********** the last time I was able to log in was on my IPhone * plus.

GetHuman-wilsonij did not yet indicate what Snapchat should do to make this right.

How GetHuman-wilsonij fixed the problem

We are waiting for GetHuman-wilsonij to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Hacked Account issue
Reported by GetHuman-wilsonij
Oct 9th, 2019 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 53231 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman-wilsonij started working on this issue
Oct 9th, 2019 7:30pm