Snapchat Customer Service Issues

I was engaged in sending streaks to my friend Chase when I encountered login issues on my account around 9 P.M. I couldn't access Chase's account, possibly due to a wrong password. However, when I tried again this morning, I found myself logged out. Despite my attempts to reset my password, I couldn't proceed because the system declared my email invalid and my phone number unverified. I only have the one number. I've tried to troubleshoot using Snap's website, but found no solutions. I suspect my account was hacked, with all my personal information changed. I'm hopeful that the Snapchat team can help me recover my account.

My Snapchat keeps crashing intermittently. It functions well for about 5 minutes, but when I try to view someone's story, it fails to open, leading me to reinstall the app. After reinstalling, it works fine briefly before the crashing resumes. I've verified my internet connection, reinstalled the app, and restarted my phone, but the problem persists. I am unsure of the cause. I have enjoyed using Snapchat, but if this issue continues, I may have to abandon the app altogether.

I am Purva Shinde from Seth GSMC and KEM Hospital in Mumbai, India. Annually, we host a state-level drama competition named Advait in December. We collaborate with the Cancer Patients Aids Association (CPAA) aiding cancer patients nationwide. We seek Snapchat's partnership as our Camera Partner to support CPAA through financial assistance and public awareness. A custom CPAA filter on Snapchat could promote both the cause and the platform through a photography contest, engaging the youth in our college and state. Snapchat's track record of event sponsorship makes us hopeful for their association with our initiative. Thank you, Purva Shinde

I received a message from my phone that claimed to be Snapchat support even though I hadn't reported any issues yet. The message asked for a verification code, which I provided. After that, I found myself logged out of Snapchat. When I tried to log back in, it said my password was incorrect. I then attempted to reset my password, but the system said that the number and email associated with the account were wrong, despite providing the correct information. It seems like I am now locked out of my account.

I am writing to report an issue with my account being randomly locked out three days ago. Following the instructions provided to wait 24 hours, I did so. In the meantime, I created another account. Upon attempting to access my main account after the 24-hour period, I discovered it was still locked. Subsequently, my second account was also locked. This cycle repeated as I made yet another account, only to find it locked after 24 hours, while my main account remains inaccessible. I am unsure as to why this has occurred, as I have not engaged in any prohibited activities. I am seeking assistance in unlocking my account promptly, as there are important connections on it that I need to regain access to. Thank you for your attention to this matter.

After reinstalling Snapchat on my device, I encountered an issue with the two-step verification since I am currently in the US and can't receive the verification code on my Pakistani number ending in +[redacted]04. I remember my password and have access to my email. I kindly request assistance in resolving this matter so I can regain access to my account where all my close friends are. I can provide additional verification details such as the recipient of my yellow heart to prove ownership of the account. Thank you for your help in sorting this out.

Hello Snapchat Support, I am having trouble logging into my Snapchat account. I have attempted to reset my password using my email ([redacted]), but it has not been successful. I have not changed my password recently, but had to replace my phone after an incident, which is when I started experiencing login issues. My username is chichell_17. Could you please assist me in resolving this issue? I have important pictures stored on my account that I would be devastated to lose. Thank you for your help.

I recently upgraded my phone and my old device is still linked to my old phone number from when I lived in Korea. Since I don't remember having a recovery code, I'm unable to access my account because it's asking for my old phone number which I no longer have. I really need to get into my account, but all I have is my email address, which I've provided below. My username is "roverrock." I didn't understand how Snapchat security worked, and now I'm facing this issue. I hope there's a way to recover my account using my email in this situation.

I am unable to access my Snapchat account with the username q2_irving. I request a new password reset link to be sent to my email at [redacted] I have tried multiple passwords to log in but with no success. I have valuable memories on this account and it has been my primary one for many years. I am willing to provide any necessary information for authentication to regain access to my account.

Hello, my name is Rory Brown, and I work in supported accommodation for vulnerable young people. I am reaching out because one of our residents is facing an issue with her Snapchat account. Her ex-partner has hacked the account, changed the email and phone number settings, and is impersonating her, causing emotional distress. He is using the account as a means to manipulate her into getting back together with him. We are considering involving the police but wanted to check if Snapchat has any policies in place to protect individuals in such situations. Our resident is open to either regaining access to her account or having it deleted to stop the harassment. Any support or guidance from Snapchat would be greatly appreciated as we work to resolve this distressing situation. Thank you in advance for your help. Best regards, Rory Brown Project Coach

I need urgent help! My ex hacked into my account and is sharing my private photos publicly! He is posting inappropriate content like guns and drugs, and pretending to be me by sharing our private conversations. I am distressed because my family, friends, and even my mother have seen this. I have reached out to Snap support via email, but no action has been taken despite multiple reports. I am desperate for assistance as the situation is out of control.

Hi, I'm having trouble accessing my account @unwanted.bean as it seems to have been deleted. I'm uncertain why this happened as I did not post any inappropriate content. It appears my account was reported for violating Snapchat's terms of service, but without specifics, I'm unsure what exactly was flagged. I would appreciate it if you could investigate the issue, review the report, and, if possible, reactivate my account so I can continue using it. Your help in resolving this matter would be greatly appreciated. Thank you for your assistance in restoring my account access.

I am unable to access my account as I no longer have the phone linked to it for SMS verification. The code is being sent to an old number instead of my email address. I need assistance in recovering my account with the username "haylzbrooke." The last password change was on June 21st. I can verify my email to prove ownership if necessary. It is urgent for me to retrieve my photos. Contact me at [redacted]

My daughter's father has changed the password for her Snapchat account. She is unable to access it, and he is unwilling to share the new password. Is there a way to recover her account since he initially set it up on his phone? She is deeply upset about losing all her data, videos, and connections as he altered the password as a form of punishment. She feels her privacy has been violated and is quite upset about the whole situation.

As a Snapchat user, I have had 3 accounts since the age of 13, and I am now 21. One of my accounts, created when I was 15-16, holds precious memories including photos of loved ones who have passed away. Unfortunately, I no longer have access to the email associated with that account, but I remember the phone number linked to it. Due to personal reasons, I no longer have that phone number. Although I know I should have updated my account information, it slipped my mind. I just hope to regain access to my account with the username @heyybay_itsjazz.

My ex-boyfriend has taken my laptop and accessed my emails. He changed the password and disabled the account. He won't disclose the new password, leaving me unable to reactivate my account. It seems he modified the email and phone number associated with the account, as I can't receive verification codes. This incident occurred just two days ago, so the account should still be recoverable within the 30-day limit. I've tried all options I can think of but haven't made progress. My username is Chloe.maybug, and the password used to be 'booboy123'. I cherish this account with five years' worth of memories, photos, videos, around [redacted] connections, and a Snapchat score of [redacted],[redacted]. I'm desperate to regain access; any assistance would be greatly appreciated. You can reach me at [redacted]2. Thank you. Chloe T.

Hello, I am seeking help to regain access to my primary account. The account in question is tellan_8, with the name listed as Esteban. I am facing difficulty logging in as I was logged out automatically and have been unable to recover it since. The issue lies in the fact that I never confirmed my email address as I had forgotten which email was associated with the account. Regaining access to this account is crucial as there are important contacts waiting for me there. I am earnestly requesting assistance in restoring my old account, as I am well-versed in the passwords and details linked to it, verifying my identity. Kindly reach out via email with any updates or information regarding my account.

I am experiencing a sudden issue with my Snapchat account. I received an email stating that my account was locked for safety reasons due to an autodetection by Snapchat. Despite numerous attempts to unlock it, I am now receiving a message stating "account not found." My account, under the username micklutown and linked to [redacted], has been deleted without any apparent reason. I adhere to all guidelines and use the platform regularly to communicate with approximately 50 friends daily. I am devastated as all my memories from the past three years have disappeared. I have contacted Snapchat repeatedly over the last three weeks, sending over [redacted] messages to their support, but have only received unhelpful automated responses. I am desperate to recover my account and all the precious memories associated with it. Please assist me in resolving this matter.

I'm having trouble accessing my account as every login attempt shows an incorrect email or password message. Despite resetting my password several times, I still can't log in. Additionally, I'm unable to link any phone number to my account. I've tried various troubleshooting steps like updating the app, restarting my phone, reinstalling the app, and even logging in from different devices, but nothing seems to work. I'm concerned that my account may have been compromised or hacked.

My friend Kate and I have been close for a few months. But, I recently noticed she dropped to the second spot on my best friends list after messaging someone else. I reached out before, and you fixed it temporarily, making us super besties again. However, a few hours later, we were demoted to just besties, which surprised me. I kindly request your assistance in restoring our super besties status. Thank you.