My Snapchat account was hacked. Someone texted me from an unknown number saying they we...

GetHuman-elisecam's Hacked Account issue with Snapchat from October 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-elisecam's own words
My Snapchat account was hacked. Someone texted me from an unknown number saying they were one of my best friends. They implied that they were using a different number to reach me and asked if they could use my phone number to send a verification code to my number and then I would send them the code. I did send them the code and it ended up not being my friend. Immediately I was unable to login to my account. Whenever I try to login it says my account has been compromised. I tried to reset my password countless times and it just keeps saying my account is locked. I’m pretty sure they have changed the email my account is linked to. I just want my Snapchat back :(

GetHuman-elisecam did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-elisecam
Oct 2nd, 2019 - a year ago
Not resolved
Seen by 50 customers so far
Similar issue to 52002 others
0 customers following this
Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used


GetHuman-elisecam started working on this issue
Oct 2nd, 2019 3:20am
GetHuman-elisecam indicated the issue is not fixed yet.
Oct 2nd, 2019 4:06pm
GetHuman-elisecam indicated the issue is not fixed yet.
Oct 3rd, 2019 2:41am