Snapchat Customer Service Issues

Archive 42

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #42. It includes a selection of 20 issue(s) reported October 1, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I'm distressed as my account has been hacked, and the hacker is blackmailing me with photos of me in a bikini. I am unable to regain control of my account as they have altered the login details. In addition to making threats, they have found and added my new Snapchat account. The compromised account belongs to Ameliia Fox. The hacker replaced my email from [redacted] to [redacted] and my phone number is [redacted]9. I urgently require assistance removing this account. I have already involved the police in this matter.
Reported by GetHuman-ameliiaf on Selasa, 1 Oktober 2019 pukul 01.09
I uninstalled Snapchat due to it running slowly. After reinstalling, I am unable to log in as I changed my phone number. I remember my password but can't receive the verification code. I can share my current password and my email is [redacted] I urgently need help to access my account and retrieve my precious memories. I'm willing to provide a photo of myself and any other verification you may need. Can you assist me in regaining access by sending an email link for verification?
Reported by GetHuman3680341 on Selasa, 1 Oktober 2019 pukul 01.46
Someone sent me a link on Instagram asking me to log into moey121.000webhostapp.com, claiming there were photos of me on the account. After logging in, my Snapchat account got taken over. Verification codes sent to my number or email don't work, including my backup code. Please unlock my two Snapchat accounts: the main one, Eirenecarlii, and the second one, Eirenecarli. I am willing to provide proof of ID. Please help me resolve this issue.
Reported by GetHuman-eirenec on Selasa, 1 Oktober 2019 pukul 04.39
I have been struggling to reset my password for three days now and I am getting impatient. I need assistance with recovering my account. I no longer have access to the phone number linked to my account @lorraine8550, and I am looking for an alternative way to receive the reset instructions. I am hoping to have the reset link sent to my email [redacted] as I am unable to confirm through the old phone number. I have a new number but didn't have the chance to update it with my account with an email. I urgently require help to reset my Snapchat password.
Reported by GetHuman-laurardz on Selasa, 1 Oktober 2019 pukul 08.01
I've been maintaining a streak with my daughter since the end of her senior year through the summer. However, she recently left for college, and after a month of being apart, our streak expired because she didn't receive the hourglass alert to keep it going. We had fun watching our streak number grow, and it's a shame that it's gone now. I would appreciate it if we could have the streak reinstated. Her account is lauren_emilie34, and mine is mratkov. Thank you for your assistance!
Reported by GetHuman3683096 on Selasa, 1 Oktober 2019 pukul 14.49
Hello there! I appreciate your assistance. Recently, I decided to take a break from social media and uninstalled my Snapchat app. Now that I'm trying to log back in, I encountered an issue. Snapchat is sending a verification code to my previous phone number for login. While I do remember my password, I can't access the verification code. Additionally, the email associated with the account is inaccessible to me. It's perplexing why the verification code is necessary when I recall my password. I value the memories stored on my Snapchat account and any support to regain access would mean a lot to me. Thank you for your help.
Reported by GetHuman3684549 on Selasa, 1 Oktober 2019 pukul 17.56
I had an account linked to my old mobile number. When I got a new phone, I accidentally created a new account with the same number instead of logging into my old one. Now, when I try to recover my password for the original account using the phone number, it says the number is already linked to an account (the new one I accidentally created). I need help retrieving access to my old account.
Reported by GetHuman-saagarkh on Selasa, 1 Oktober 2019 pukul 19.20
This morning, my son tried to log into his account but was unable to. The system says his account is deactivated, which he did not do. Please reactivate his account and provide a new link for him to reset his password. A message from a friend was seen but not responded to when his account was accessed. His screen name is jarrettmcd333 and his email is [redacted] For any communication, you can reach me, Jennifer, Jarrett's mother, at [redacted].
Reported by GetHuman3685270 on Selasa, 1 Oktober 2019 pukul 19.25
Hello, my name is Jaskaran Duggal from Ludhiana, Punjab, India. I lost my phone at a concert in Delhi on September 14th. Now, I am trying to sign in to my Snapchat account from another device, but I am unable to because they are sending an OTP to my lost phone number, which is [redacted] on the Jio server. I did not attach any email for recovery, only my phone number is set for password recovery. The email address [redacted] was previously used for recovery or signing in to my Snapchat account. If you could check this, it would help ensure my privacy. Please assist me as I miss my account, and it has been unused for several days. Thank you for your help in signing in to my Snapchat account.
Reported by GetHuman3685309 on Selasa, 1 Oktober 2019 pukul 19.29
Someone fraudulently created a Snapchat account using my email address. I can tell because I have no interest in this app and have never created an account myself. I also got an email notification on my personal email about an account being added, with unfamiliar numbers and names not in my contacts. I need the Snapchat account associated with my email to be removed promptly as my Gmail account seems to have been compromised. Please reach out to me through my personal email as this is a concerning issue, and I fear the fraudster may attempt unauthorized charges. Thank you in advance for your cooperation.
Reported by GetHuman3686091 on Selasa, 1 Oktober 2019 pukul 21.25
I strongly dislike Snapchat – it's one of the most problematic apps out there, where a lot of cyberbullying occurs. The messages disappear after some time, so if your older child reports that someone has been mean to them, you can't see the evidence because the message is gone. Even with parental controls, you can't view anything. The feature with those silly polls where you ask "do you like me, yes or no" just invites trouble; it can make young teens feel insecure.
Reported by GetHuman-shellric on Selasa, 1 Oktober 2019 pukul 22.01
I am having trouble accessing my account due to changes with my email and phone number. Despite entering my username and phone number to log in, the system does not recognize my information. I attempted to create a new account but it states my username is already in use. This is frustrating as I have used the same phone number for the past four years. I need to reset my password but am unable to do so without verification. I do have my username, original email address, and phone number on hand.
Reported by GetHuman-rbrisser on Selasa, 1 Oktober 2019 pukul 23.19
My email was hacked, then my Snapchat account was compromised. After several attempts at changing passwords, I decided to delete my account. I worry about the security of my account, especially because it contains sensitive content. I urgently need assistance in recovering it. The email linked to my account was previously [redacted], but that account is now deactivated. The phone number associated with the account was [redacted], and my username was kassideedavis. I seek help in restoring my account and ensuring its safety.
Reported by GetHuman3687344 on Rabu, 2 Oktober 2019 pukul 01.43
My Snapchat account was compromised after receiving a deceptive text from someone claiming to be a friend. Despite trying to reset the password multiple times, I am unable to regain access as the account has been locked. It seems the hacker may have altered the linked email address. I am eager to restore my Snapchat account as soon as possible.
Reported by GetHuman-elisecam on Rabu, 2 Oktober 2019 pukul 03.20
I need assistance with accessing my account. Despite ensuring it was secure, I was unexpectedly logged out. I verified this by checking my location, which showed me at home though I had been out. I am unable to reset my password as it claims my email or phone number is incorrect. Additionally, I have forgotten my original password, making it impossible to reactivate my account. To prove ownership, I can provide the phone number ([redacted]) and email ([redacted]) associated with the account. I highly value this account, which I have maintained for 3 years, and wish to retain my streaks. Your assistance in resolving this matter is greatly appreciated.
Reported by GetHuman-ethan_a on Rabu, 2 Oktober 2019 pukul 04.01
I recently created a new Snapchat account after my old one was hacked and had issues. I began adding friends and accepting requests without any problems until I encountered an issue. Every time I try to add someone, it just reverts back to the add friend button. I attempted to remove some contacts, signed in and out, reinstalled the app, and reset my phone to troubleshoot, but the problem persists. I am unsure what else to try to resolve this. I am seeking guidance on how to successfully add friends on Snapchat again and determine if I am making any mistakes. Thank you.
Reported by GetHuman-bwookson on Rabu, 2 Oktober 2019 pukul 14.52
I recently got a new phone and when I tried to log into my Snapchat account, I got a message saying there was suspicious activity and I needed to verify my account. The issue is that I no longer have access to the email or phone number associated with my account, and these are the only verification options provided. I've been unable to find a contact number for Snapchat after searching for days. My account holds personal photos and precious memories that I don't want to lose. I remember my username and password, so I'm not sure why I can't log in. Can anyone assist me in regaining access to my Snapchat account?
Reported by GetHuman-jeromeit on Rabu, 2 Oktober 2019 pukul 17.42
I forgot the password to my Snapchat account. When I tried to reset it with my phone number, it claimed the number was different from the one I used before, which isn't the case. I've checked repeatedly but still can't access my account. I need assistance with this issue.
Reported by GetHuman3693233 on Rabu, 2 Oktober 2019 pukul 22.46
I was logged into my account, but then it logged me out. When I tried to log back in, it kept saying "wrong password." After attempting to recover my password through my phone number, I realized it had been changed. I then tried via email but found that the email associated with the account was different. I am determined to regain access to my account as I have valuable memories stored there. I can provide any necessary information to confirm my identity since I've had this account for a long time.
Reported by GetHuman-ngodbolt on Khamis, 3 Oktober 2019 pukul 00.00
I have lost access to two accounts, kinzkae and kinzisqueen, due to losing my phones and facing difficulties with the two-factor authentication. I am upset about losing the memories and connections stored in these accounts. Despite my multiple attempts to reach out for help, I have not received any response or acknowledgment from your team. This situation is particularly heartbreaking as Snapchat is a daily favorite app of mine.
Reported by GetHuman-kinzimue on Khamis, 3 Oktober 2019 pukul 12.51

Help me with my Snapchat issue

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