I have messaged the Snapchat support team a couple of times but I may not have given en...

GetHuman-esmekt's Hacked Account issue with Snapchat from August 2019

Help with my Snapchat issue
Before contacting them, items GetHuman-esmekt may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-esmekt's own words
I have messaged the Snapchat support team a couple of times but I may not have given enough information but my account was hacked on sunday night around **-** ish. The hacker changed the email , phone number and password associated with the account so I was no longer able to access it or change the password by going into forgot password. For the original account my email address was E*****@***.com and *********** the username was Esme.kt** and the password to get into it was monkeys*. I was last able to get into this a account at around **-** ish just before it was hacked. On Monday morning I did create a new snapchat so I was still able to messaged people and the username for that is esmekilburn and the email address and phone number is esme.kt**@gmail and ***********, the same as what my old one was before it was hacked . I would really like to access the account because it has a lot of memories and photos on it . I just thought I’d let you know I did also asked my mates to report the account to see if that would help . Thankyou for your time

GetHuman-esmekt did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman-esmekt
Aug 27th, 2019 - a year ago
Not resolved
Seen by 8 customers so far
Similar issue to 47530 others
0 customers following this

Timeline

GetHuman-esmekt started working on this issue
Aug 27th, 2019 8:08am
GetHuman-esmekt shared this issue with others over email
Aug 27th, 2019 8:10am
GetHuman-esmekt indicated the issue is not fixed yet.
Aug 27th, 2019 10:38pm
GetHuman-esmekt indicated the issue is not fixed yet.
Aug 27th, 2019 10:38pm
GetHuman-esmekt indicated the issue is not fixed yet.
Aug 27th, 2019 10:38pm
GetHuman-esmekt indicated the issue is not fixed yet.
Mar 26th 8:35am

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