Hello,**I am having issues with pictures I take using the Snapchat application. When I...

GetHuman-gian_lom's customer service issue with Snapchat from August 2019

Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-gian_lom's own words
Hello,**I am having issues with pictures I take using the Snapchat application. When I take a picture, either horizontally or vertically, the icons displayed on the screen (such as the Text icon or the blue send icon in the corner of the screen) will not change their position, not matter if I rotate my phone ** degrees. They remain in place no matter how many times I rotate my phone.**I made sure that my portrait orientation lock is off in my IPhone settings. I also checked other applications on my IPhone, and all of them will rotate as I wish. For some reason, Snapchat will not rotate.**For clarification, I am not trying to make the picture rotate* I am trying to make the icons and filters rotate. For example, if I take a picture with my phone in the horizontal orientation, the picture comes out horizontally. However, if I add a filter or text to the picture, then that part is still stuck in the vertical position, so it doesn't match the picture.**Please let me know what I can do to solve this problem.**Thanks so much,*Gian

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Customer service issue
Reported by GetHuman-gian_lom
Aug 5th, 2019 - 3 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 44442 others
0 customers following this

Timeline

GetHuman-gian_lom started working on this issue
Aug 5th, 2019 6:15pm

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