A couple weeks ago (I think) I changed the password to my account because someone had l...

GetHuman-rshogren's Recover Account issue with Snapchat from August 2019

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-rshogren's own words
A couple weeks ago (I think) I changed the password to my account because someone had logged into it without my permission. Now yesterday night I logged out of my account and got into a new account that I had just made to test some stuff with Bitmoji and it asked me for my phone number while I was making the account so I gave it to them. When I was done I logged into Snapchat on my original account that I’ve had for probably * years called “ryan*shogren”. It kept saying the password was incorrect and then I tried to recover it with my phone number. My phone number did not work. It said “this is not the number you originally set up your account with” even though it has to be because I’ve used it for password recovery on my snap many times before. The phone number is ***-***-**** (the one I’ve been using and use for everything because it’s my only phone number). I have tried everything and nothing works. (I don’t have an email set up). I need some way to recover my account because I’ve had it for so long and it has all my friends on it that I can’t contact outside of Snapchat and I will also lose all my streaks that I worked hard for if it doesn’t happen soon.

GetHuman-rshogren did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Recover Account issue
Reported by GetHuman-rshogren
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 44324 others
0 customers following this

Timeline

GetHuman-rshogren started working on this issue
Aug 4th, 2019 1:13pm

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