I do not get the notifications of messages sent to me. The chats will glitch and say no...

GetHuman3364551's customer service issue with Snapchat from August 2019

Help with my Snapchat issue
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The issue in GetHuman3364551's own words
I do not get the notifications of messages sent to me. The chats will glitch and say no one texted me and when I re open the app it says they have messaged me ** minutes ago. I have made sure the notifications were turned on. I switched the network from data to Wi-Fi to make sure it wasn't the connection and still got the same results. I updated snapchat and the results are the same. I have restarted my phone and the results are the same. I logged into snapchat with another phone and got the same results. I understand bugs happen and I'm being as patient as I can be. I'm not the only person this is happening to. I think snapchat should really examine the problem to fix it. I have tried it all and the results are all the same. I send this with much love.

GetHuman3364551 did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman3364551
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 44316 others
0 customers following this

Timeline

GetHuman3364551 started working on this issue
Aug 4th, 2019 6:31am
GetHuman3364551 indicated the issue is not fixed yet.
Aug 7th, 2019 8:30pm
GetHuman3364551 indicated the issue is not fixed yet.
Aug 7th, 2019 8:31pm