I am currently extremely upset, angry, and confused. Yesterday night, someone stole my...

GetHuman-jovoey's Recover Account issue with Snapchat from August 2019

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-jovoey's own words
I am currently extremely upset, angry, and confused. Yesterday night, someone stole my phone. My phone is quite honestly where I store my entire life. All my photos, all my text messages, everything gone. But the worst thing that I have lost from that awful occurrance is my beloved snapchat. I have been using the same snapchat account for over three years, I have already acquired numerous friends, and it is where all my wonderful memories are stored. Since losing my phone, I have gotten a replacement, but when trying to log into my snapchat account, I put in my correct username and password and it sends my phone a verification code. Unfortunately, I don't have my old phone so that I can see the verification code. Also, I don't even think I even knew what a recovery code meant. I am extremely stressed out because all I need to be happy with my new phone is to have my same snapchat. I love that snapchat, and I'll do anything to get back into that account. I’m hoping that somehow Snapchat can go into my account and turn off the verification code step in the process of logging in. Or, it’d be great if they could just send me something in which I could create a recovery code. There must be something that can be done about this. Please help me get into my account.***My username is joey*cartier

GetHuman-jovoey did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Recover Account issue
Reported by GetHuman-jovoey
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 44229 others
0 customers following this


GetHuman-jovoey started working on this issue
Aug 3rd, 2019 3:34pm