Snapchat Customer Service Issues

Dear Snapchat Team, I am reaching out to address technical difficulties currently happening on the Snapchat app today. My friends have also mentioned experiencing similar issues. These problems involve: - Inability to view others' Snapchat stories - Missing Snapchat stories - Unable to access Snapchat memories - Loading issue with Snap Map - App not refreshing despite having data or WiFi I'm bringing these user-end issues to your attention. Thank you for your time and assistance. Sincerely, Samantha G.

I have been struggling to email Snapchat for over an hour now, and I am frustrated with the lack of support and difficult contact options available. My issue is that I am unable to post anything to my story on Snapchat at the moment. While I can send chats and snaps to others without any problems, for some reason, posting to my story is not working today. I have tried using different WiFi connections to rule out any network issues, logged out and back in, saved snaps to memories as they were failing to send, deleted and reinstalled the app, but nothing seems to resolve the problem. Even when attempting to post a new photo, it continues to fail. This issue is causing me a great deal of distress, especially since all other aspects of the app seem to be functioning correctly. I wish there was an easier way to reach out to Snapchat for assistance.

My Snapchat account was hacked on Saturday, June 1st around 6 p.m. I unfortunately fell victim to a Cash App scam, and now I am unable to regain access to my account. The scammer has changed both my email address and phone number, making it challenging to reset my password. I have reached out to Snapchat support, and although they initially responded, I have not heard back from them since yesterday. Today, several of my friends have also fallen victim to scams and have lost access to their accounts. I have emailed Snapchat two additional times to update them on this ongoing issue. The scammer continues to utilize my account, and despite my friends reporting it for spam activity, no action has been taken. I am hoping for assistance in restoring access to my account.

Dear Snapchat team, I am writing to address some issues that I have encountered while using your app recently. There have been multiple glitches that have affected not only me but also many others that I know. One issue I have noticed is that when I post on my private story, it shows as if 0 people have viewed it, despite knowing that many have done so. This discrepancy is confusing and frustrating. Furthermore, I have experienced difficulties in posting content as the app often notifies me of failed attempts, even after checking my network connection. Lastly, I often receive notifications of snaps sent to me, but upon checking, I see that the snaps are not present. These inconsistencies have been bothersome and impact my user experience negatively. I kindly request that these issues are addressed and resolved promptly to ensure a smoother experience for all users, myself included. Thank you for your attention to this matter. Sincerely, Rishita K.

A few weeks ago, my Snapchat account was hacked, which was alarming. I got three concerning emails notifying me of the breach: 1) Notification about account access from an unfamiliar location (out of state) 2) Alert about the phone number on my account being changed 3) Notice regarding the email address on my account being changed I clicked the links provided in the emails to reset my password, but they seemed to be expired despite me attempting to use them promptly. Thankfully, my email account appears to be secure as I have added an additional layer of protection using Google Authenticator. I reached out to Snapchat support approximately two weeks ago seeking assistance, but unfortunately, they have been unresponsive. Their explanation that they cannot assist with security issues if access to the account is lost appears unreasonable. I believe they should have procedures in place for handling such common occurrences like hacked accounts. My primary goal is to regain access to my Snapchat account as soon as possible.

Subject: Request for Accessibility Feature on Snapchat Dear Snapchat Team, I am Joel Baker, a dedicated user of Snapchat since September 7, [redacted]. I appreciate the platform greatly for its unique social media experience. However, I have encountered difficulties with the app's lack of accessibility features, especially since I lost a significant portion of my vision in [redacted], leaving me with only peripheral vision. I rely heavily on accessibility settings to navigate applications, and unfortunately, Snapchat's current settings are not sufficient for my needs. My main challenge is with reading chats and text within the app. The screen zoom option is available but not very effective, making it challenging for me to fully enjoy the app. I urge you to consider implementing an accessibility feature that allows users to increase text size and customize fonts, particularly for chat messages. A feature similar to Apple's 'Larger Text' setting would greatly enhance the experience not only for me but also for other visually impaired individuals within the Snapchat community. I look forward to a positive response from your team regarding this matter. Warm regards, Joel Baker

Hello, I'm Savannah. Unfortunately, my Snapchat account was hacked. My friend, Riley, asked to log into my account for a personal reason, so I trusted her and agreed. However, I later discovered that my password was changed. Riley denied requesting access, as her account was also compromised. The hacker posed as her to trick me into logging in, then altered my account details. Losing memories, streaks, and conversations is disheartening. I am seeking assistance to regain access to my account. Thank you for any help provided.

Around 8:30 pm on June 6th, while chatting with a former colleague on Snapchat, she requested my phone number for a verification code to access her account due to her phone being off. Little did I know, her account was hacked, and I fell into the trap. After sharing the verification code, I got logged out of my account. When attempting to log back in, I encountered a request for an authentication code, possibly used by the hacker to lock me out. Upon contacting the person, who I presumed was the colleague, through Facebook, I realized her account was compromised too. While she regained control, I'm still struggling to access mine. Multiple messages sent to my hacked account have gone unanswered. Despite reaching out to Snapchat support five times, I haven't received a response. The photos in my Memories hold significance, and I'm eager to regain access. Changing the password hasn't helped, as the clarification code is still required. I'm willing to provide any necessary details to recover my account. Thank you for your assistance.

I need help regaining access to my account that was hacked. The person who breached my account pretended to be a friend in need of messaging another friend they thought had blocked them. This individual altered the email, password, and phone number linked to my account. Despite my efforts to recover it, I've been unsuccessful. I'm completely locked out. Your assistance in gaining access to my account would be greatly appreciated. Thank you.

I've been locked out of my old Snapchat account (username sadsquatch) for almost three years. I have been in touch with your support team every six months seeking a resolution, but due to legal issues, I couldn't provide details. Now that it's resolved, I can share more information. My ex-boyfriend became a stalker, physically abused me, and manipulated me. I had to change my phone number, linked to the account in question, multiple times. Unfortunately, I couldn't secure my account properly before losing access to it. Your recent privacy settings requiring two-factor authentication every time have made it harder for me to regain access. There are valuable memories like photos and videos on that account that I'd like to retrieve now that my safety isn't at risk. I'd greatly appreciate it if someone could reach out to me. It has been since October [redacted], and I'm still awaiting a helpful response.

Hello Snapchat, I am experiencing a frustrating issue with your app. This morning, my boyfriend texted me, and although I received a notification, the text did not appear when I checked. Furthermore, it does not show that he opened my last message, even though he did. Interestingly, when I texted him, he received it and replied, but his response did not come through to me. I initially thought it was my data connection, but it seems to work fine for other apps like Instagram. When a friend texted me on Snapchat, I received it, but for some reason, messages from my boyfriend are not coming through. This situation is negatively impacting my relationship, as we rely on Snapchat for communication. I urge you to address and resolve this issue promptly. Thank you for your understanding.

Hello, I’m Rachel. I’m reaching out to inquire if there's a way for you to provide me with my Snapchat password. A few months ago, my mother changed my password without informing me. Recently, my phone was dropped by my brother and is now malfunctioning. I’ve attempted to access my account from my school’s iPad without success. I’ve asked my mother about the updated password, but she’s unable to recall it. When attempting to reset my password, I encountered issues as I no longer have access to the phone number linked to my account due to a number change. Additionally, I can’t retrieve the verification email on my broken phone or school iPad since it uses a different email. Therefore, I’m kindly requesting if it's feasible for you to provide me with the password for my account “racheltulgara27” and send it to my school’s iPad email at “[redacted]” Thank you for your assistance.

During the recent Snapchat outage, I got locked out of my account @kidcudichick. I reached out to Snapchat support on Twitter, but the assistance seemed automated. Despite having a recovery code, it's coming up as invalid, preventing me from accessing my 3-year-old account that holds precious photos of my newborn. The app being down is the cause of the lockout. I'm earnestly seeking help to rectify this issue. The recovery code I possess is [redacted], which Snapchat deems invalid, despite having proof. The new recovery code is being sent to my old phone number ([redacted]). I appreciate any assistance provided. Thank you for your attention to this matter.

I received a notification about a login attempt on my account from a different device. Following the instructions, I locked my account and proceeded to reset my password. Upon trying to log back in, I was prompted to enter a verification code from an authentication app, which I don't possess. I am unsure how to regain access to my Snapchat account since the email associated with it is incorrect, and I do not have an authentication app to provide the code.

Hello Team Snapchat, Yesterday, someone accessed my account without my knowledge and obtained the privacy code of my friend, allowing them to view my private snaps. I did not receive an email notification about the sign-in from a different device, despite checking my email thoroughly. I am reaching out to inquire if you are able to identify who logged in to my account and assist me in addressing this issue. Kind regards

My Snapchat account was hacked, and I can't access it anymore. The message says my account is compromised, and I believe the hacker deleted my email and phone number. I've tried reaching out to Snapchat, but I only receive a generic email that doesn't assist me in recovering my account. I'm unable to speak to anyone for help. Is there a way to verify that this account belongs to me? I've had it for years.

My Snapchat account was hacked, and the hacker changed my password. The phone number linked to the account was also tampered with. Even though I used the same email for the new account, when I try to reset the password for the hacked account using my email, it only changes the password for the new account. I am seeking assistance to recover my old Snapchat account with all my contacts intact, as my new account was just temporary.

Hello, I am having trouble accessing my account under the username itz_sheefa as I no longer have my old phone number to receive the verification code. Although I remember my password, the system requests a code sent to my old number [redacted]0. Additionally, I cannot recall my recovery code and my email addresses seem to be unlinked from the account, despite me believing I had associated one. I am eager to regain access to my account and willing to provide any necessary security information. I kindly request assistance in recovering my account. Thank you.

I accidentally deleted the Snapchat app while removing some apps from my phone. Upon reinstalling Snapchat, I discovered that I forgot my password. Although I remember my username and the email associated with the account, I no longer have access to the email's password, and the phone number linked to the account is outdated. I would appreciate any assistance in regaining access to my account. I am willing to provide any necessary information to verify that I am the rightful account owner. Thank you in advance for your help.

My Snapchat account was compromised after falling for a fake text that misrepresented itself as Snapchat. The hacker altered my phone number and disabled my two-factor authentication, creating a different recovery code. Despite reaching out to Snapchat through multiple emails and tweets to their support team, I have not received any assistance. It has been a full day since my last email, and my account remains in the hands of the hacker with all my personal information. I am unable to access my account through my phone number or email due to the changes made by the hacker.