This is what I sent to Snapchat support. They keep responding with the same generic res...

GetHuman2963090's customer service issue with Snapchat from May 2019

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2963090 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2963090 can let us know if they help or not.
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Before contacting them, items GetHuman2963090 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2963090's own words
This is what I sent to Snapchat support. They keep responding with the same generic response saying they can not change or reset passwords for deactivated accounts. I didn’t deactivate it, someone hacked my account. My mom and friends can still see my name but can’t add it as a friend...like they are blocked or something. I hope you are able to help me. Thank you!**My account has been hacked*hijacked. *At *:**am someone logged into my account from device "iPhone**,*" on May **, **** at *:**:** EDT. The login took place somewhere near Union Park, FL, United States (IP * **.***.***.***).*At *:**am - Snapchat Phone Number Changed*At *:** - Your Snapchat email address was changed- This email is to let you know that the email address *****@***.com for the Snapchat account cyrenaskyberry has been changed to *****@***.com.*I have tried contacting Snapchat but I am getting the same automated response. Someone needs to fix this. My personal pictures and videos are on there. This includes pictures and videos I took with my poppy before he passed away. Please please someone help me! I have no one my passwords so I don’t know how this can happen. Please I beg you...help! *Sincerely,*Cyrena Berry

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Snapchat

Customer service issue
Reported by GetHuman2963090
May 22nd, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 36474 others
0 customers following this

Timeline

GetHuman2963090 started working on this issue
May 22nd, 2019 1:56am

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