This is what I sent to Snapchat support. They keep responding with the same generic res...

This is what I sent to Snapchat support. They keep responding with the same generic response saying they can not change or reset passwords for deactivated accounts. I didn’t deactivate it, someone hacked my account. My mom and friends can still see my name but can’t add it as a friend...like they are blocked or something. I hope you are able to help me. Thank you!**My account has been hacked*hijacked. *At *:**am someone logged into my account from device "iPhone**,*" on May **, **** at *:**:** EDT. The login took place somewhere near Union Park, FL, United States (IP * **.***.***.***).*At *:**am - Snapchat Phone Number Changed*At *:** - Your Snapchat email address was changed- This email is to let you know that the email address *****@***.com for the Snapchat account cyrenaskyberry has been changed to *****@***.com.*I have tried contacting Snapchat but I am getting the same automated response. Someone needs to fix this. My personal pictures and videos are on there. This includes pictures and videos I took with my poppy before he passed away. Please please someone help me! I have no one my passwords so I don’t know how this can happen. Please I beg you...help! *Sincerely,*Cyrena Berry