My name is Jillian Diana and I am ** years of age. My account was hacked from another S...

GetHuman2961738's Hacked Account issue with Snapchat from May 2019

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Before contacting them, items GetHuman2961738 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2961738's own words
My name is Jillian Diana and I am ** years of age. My account was hacked from another Snapchat user that was also hacked... I thought she was my cousin so I had no issue giver her my account info. They logged in and messaged a whole bunch of girls asking for their Snapchat information while also downloading ALL the pictures from mine and their camera roll and memories... I have questions concerning my safety and privacy with Snapchat... they also gave a phone number which we later discovered was linked to a Textnow app... I know gethuman also does TextNow support as well as Snapchat support. The phone number that was listed was ***-***-****... whoever this person is was responsible for hacking and stealing over **,*** photos from my phone... and hacked others phones as well. The suspected motive being, hacking and obtaining sexually suggestive or provocative photos from girls phones. I’m super unhappy with the amount or even the lack of support that I’ve received from Snapchat and Textnow. I would’ve never thought to question my judgment, for trusting others and being a good person. By trying to help a family member out, my private photos have been taken from me, some of which have been taken when I was a minor. Yes, I reset my password and yes I was sure to make sure my phone number and email were still the same. At the end of the day I do not know weather to question my lack of judgment, snapchats lack of customer service concerning safety and privacy, or the sick joke that someone is trying to play on us girls in the Snapchat community. If you would like to contact me or if you have any questions or would like to advise me on what my next steps in this process should be please be in touch.
GetHuman2961738 did not yet indicate what Snapchat should do to make this right.
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Hacked Account issue
Reported by GetHuman2961738
May 21st, 2019 - a mon ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 36454 others
0 customers following this
Timeline
GetHuman2961738 started working on this issue
May 21st 8:23pm