Snapchat Customer Service Issues

Yesterday, Friday, May 10th, I, J.M., fell victim to a hacking attempt. A person claiming they could help me make money contacted me through Snapchat. After disclosing I had no money available and only cash, they proposed using my Snapchat to promote their offer in exchange for $60. Without much thought, I shared my login details and phone number. The hacker then changed my password and locked me out of my account. They demanded my "eyes only" password to relinquish control. Despite my persistent efforts to regain access, including calling and messaging the hacker, the situation remains unresolved. They continue to target others through my compromised account. I urgently seek assistance as I fear losing precious memories on my account, especially those of my 4-month-old.

To whom it may concern, While watching the "Oddly Satisfying Snapchat" stories, I noticed the significant amount of waste generated by this form of entertainment. I want to express my concern regarding the action of crushing thirty-six eggs and other items for fleeting amusement. This type of content is not only selfish but also wasteful. Instead of being destroyed, these items could have been valuable to those in need, both locally and globally. The disregard for the value of these products is disheartening, especially considering the potential impact they could have had on someone's life. This kind of content does not contribute positively to society, and I urge for more thoughtful and meaningful content in the future. I hope this perspective is considered by "Team Snapchat."

My Snapchat account was hacked, and it has been a devastating experience for me. I woke up to multiple calls and texts from people asking about what was happening on my account, which left me confused. Upon logging in, I discovered that my private photos and videos had been uploaded without my consent. I was heartbroken and felt helpless. I tried to regain control by changing the password, but the hacker had already changed the associated email and phone number, eventually deactivating my account. I have important memories saved on there, especially of my child, which are not backed up. I have reported this to the authorities and contacted Snapchat multiple times without a response. I am urgently seeking help to recover my account.

I believed someone accessed my account without permission, prompting me to change my password hastily in between classes. Unfortunately, I neglected to write down the new password, leading to me forgetting it entirely. I attempted to reset it unsuccessfully since I now have a different phone number associated with the account and can't receive verification codes. Furthermore, I am unable to recall the email address linked to the account as it has been in use for a long time. The inability to remember both the phone number and email has left me stuck in a loop where I cannot access my account. If there are any possible solutions to help me reset my password, I would greatly appreciate the guidance.

On Friday, my Snapchat account got hacked. The hacker changed my email address, but when I tried to rechange it, I got an error message. Eventually, I got logged out, and when I tried to log back in, it said my account was being deactivated. The next day, I couldn't log in at all, and the hacker started sending messages and posting pictures. Two Instagram accounts even contacted me about the hack. I reached out to Snapchat multiple times, but they couldn't help since my account was deactivated. I'm worried about my personal pictures being leaked. The hacker even contacted my friend and asked them to change their email. Please, I need help to protect my privacy. My Snapchat account is nadineabdallah. Thank you.

While browsing Facebook, I came across a post from my sister-in-law's sister using a filter that made her look like a guy. Finding it funny, I decided to try it out on Snapchat and shared the result with my dad to show him the humorous transformation. Unfortunately, he misunderstood and thought a strange guy was in my room, leading to an unexpected reaction from him. Misunderstandings aside, the incident prompted my dad to enroll me in a boot camp for five days as he felt I had too much free time on my hands. Even though I sought help from my older brother, he couldn't contain his laughter, leaving me in a tricky situation due to the unintended consequences of exploring the new filter. It was all fun and games until it led to some serious trouble!

For the past three days, I've been enjoying using the new Gender Swap filter on Snapchat as a male. However, today when I logged in, the filter wasn't working correctly. Previously, it would give me slightly curly, long hair. Today, it displayed my hair as long and straight, with my eye appearing inside the hair, which doesn't look right. I haven't changed anything, like getting a haircut. I've tried resetting my phone, reinstalling the app, and attempted various solutions, but it still shows my hair as long and straight with my eye misplaced. It would be great to have the filter return to how it was for the past three days.

I recently lost a [redacted]-day streak with my partner on Snapchat, where we track how long we've been talking daily. The streak unexpectedly disappeared after some of our snaps didn't load properly, even though they were marked as delivered on my end. My partner and I, usernames Madi_yox21 and Slumped-God, reside in the United States, with him using an iPhone and me using an Android device. We would appreciate it if our lost streak could be restored as we were unaware of any issues that could lead to its loss. Thank you for your assistance. - Madi

I am currently facing issues with accessing my account as I believe I accidentally logged out and can't recall my password. I have attempted various passwords and the forgot password feature, but my contact details are outdated, leaving me unable to recover my account. The account holds valuable memories and messages, making it important for me to regain access. I would be grateful for any assistance you can provide in restoring my account. Thank you for your attention to this matter.

I find the latest update to be quite troublesome and unwelcome. It would be great if there weren't so many new updates constantly changing things up just when we've gotten used to the old. One feature I believe would significantly enhance Snapchat is the addition of a "go live" option. This would surely make the user experience much more engaging and perhaps lessen the dissatisfaction with each update. It seems many users are losing interest in the app as it becomes less appealing each year. A "night mode" option could also be beneficial as the current bright display is not ideal. Consider looking at platforms like Twitter that effectively incorporate desired features to keep their users engaged. Having the ability to revert to the previous update would be appreciated because the current one is not to my liking, and I am contemplating discontinuing its use. Thank you for your consideration.

Earlier today, my friend asked for my Snapchat details to chat with her cousin due to issues with her own account. I shared my information - Username: xskysailingx, Password: starcrunch123. Later, when I tried logging in, I found my access denied. Contacting my friend, she revealed her account was hacked, and I discovered my email was changed to "[redacted]" from "[redacted]". I attempted to reset my password without success. I hope to recover my account, or if not possible, have it deleted to prevent any data leaks.

There is a Snapchat account named md-turkies that is sharing non-consensual explicit images of underage girls, which is illegal and harmful. They also have a backup account, mdturks.com, to continue this behavior. This situation is distressing as it can have severe consequences for those involved, including potential school expulsion and emotional distress. It is crucial to address this issue promptly to prevent further harm and safeguard the well-being of the victims. Your prompt intervention to remove these accounts is essential to protect these girls from further exploitation. Thank you for your attention to this matter.

My account keeps getting suspended/locked repeatedly. I sent an email recently to resolve this issue, but I need access to my account for communication. I have not violated any rules by using third-party apps or engaging in illegal activities on Snapchat. It seems that the only reason for the suspension is because my device is jailbroken. I am willing to refrain from using Snapchat when my device is jailbroken to prevent any future problems. Please assist in resolving this matter as soon as possible. Thank you.

Hi there, I encountered an issue with logging into my Snapchat account recently. The app logged me out and even after resetting my password, I found myself temporarily blocked from accessing my account. This situation is quite frustrating as I rely on Snapchat daily, especially to maintain communication with my boyfriend and uphold our streaks. Upon researching, it appears that third-party apps may have caused this, but the only one I used was bitmoji. I have been an avid Snapchat user for a long time and have never faced such a block before. My username is Danielle.hixt, and I am in need of assistance to regain access to my account promptly. Your help in resolving this matter would be greatly appreciated.

After creating my Snapchat account with an unusual phone setup, I later corrected my phone number but now face trouble accessing my original account. Initially, my phone number forwarded calls, so deleting the app resulted in my original account being linked to a forgotten number. Despite the automatic login, I unintentionally created a new account under my current number and email. My original account is tied to the old number but I cannot recall the password. My friends and wife can vouch for my original account, "gulleruds," and the content sent there. I now seek assistance from a support representative to resolve this issue and regain access to my genuine account.

I am experiencing difficulties with my account due to recent hacking incidents. My account username is anna.grundy. The email provided does not match the one associated with my account. The original email was compromised before I could verify it. As a security measure, my phone number was verified, so I trusted that alone for account security. Last Thursday, May 16th, my Snapchat account was logged out and the password changed multiple times. Even after changing the password, the issue persisted. I reached out to Snapchat support but did not receive any response, which was disappointing. Today, May 20th, I tried to access my account and found that both my password and phone number were altered by the hacker. I understand that I may not have access to the verified phone number or email, but I hope Snapchat can trace the changes and help me reset my account. There are personal photos and messages on the account that I cannot lose. I have tried contacting support multiple times without success. Your assistance in recovering my account would mean a lot to me. Thank you for your help.

About a week ago, when I was using Snapchat, I suddenly got signed out of my account. No one has my password as I've kept it confidential. Surprisingly, I received an email notifying me that my password was changed without me authorizing it through the two-factor authentication code. Although I usually receive a code for such actions, this time I didn't. Feeling alarmed, I immediately changed my password. Strangely, only after changing the password did I get a code to my number. Upon checking the devices logged into my account, I found an iPhone 8, which is the same as the phone I use. Uncertain if it was a glitch or a real intrusion, I swiftly removed all devices from my account.

Hello, I am reaching out regarding an incident involving my friend Amira Korissi, whose Snapchat handle is princessamira.k. Recently, a fake account was created with a username similar to "akorissi" which falsely interacted with a video posted by Rozhan (username: rozhan.esfandia). This fake account's actions have caused further trouble for Amira, leading to additional days of exclusion. I suspect that Rozhan might be involved in creating the fake account to harm Amira. I am deeply concerned about the identity fraud implications of this situation. I am kindly requesting assistance in identifying the email or phone number used to create the fake account to address this urgent matter. If this is not the appropriate channel for such requests, please redirect me to the proper contact. Your prompt attention to this matter is greatly appreciated. Thank you for your help. - Samira Ali

I am Bailee K. I recently tried to log into my Snapchat on my friend's phone, and both of our accounts got locked including mine, @baileeandzeke. My friend has experienced this issue with multiple accounts in the past. There doesn't seem to be a valid reason for our accounts to be locked since we simply logged out. I urgently need to regain access to my Snapchat, as it contains important family photos that I am unable to retrieve without unlocking it. Snapchat should address these locking issues promptly to avoid causing inconvenience to its users. Providing a contact number for assistance would greatly improve the situation for users facing this problem.

Hello, I have already replied to an email, but it seems like I get a quicker response here, which is incredibly frustrating. Please have a consistent response system either through email or other channels. I have sent two replies since 10 a.m. this morning and received no response. I am concerned about the security of my Snapchat account. It has been hacked, and I have not shared my information with anyone. My account holds all my memories, photos, and videos, and I worry about the misuse of my personal data. Despite my frustration, I understand my account is now deactivated and will be deleted in 30 days. I did not deactivate it. Please either recover my account using the email [redacted] or delete it immediately. The level of attention given to my issue has left me shocked, as I expected better from Snapchat. Kindly address this matter promptly by either recovering my account under my email, allowing me to reset the password, or by deleting the account so I can create a new one. Your assistance in resolving this situation would be greatly appreciated. Thank you, Cyrena