I was using Snapchat about a week ago from now and I got signed out of my account. No o...

GetHuman2959589's Hacked Account issue with Snapchat from May 2019

Help with my Snapchat issue
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Before contacting them, items GetHuman2959589 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2959589's own words
I was using Snapchat about a week ago from now and I got signed out of my account. No one knows my password because I’ve never given them out to anyone. I then received an email saying my password has been changed. I was taken back because I have set up the two factor authentication and it usually sends me a code that enables the action of changing my password. I didn’t receive an code at the time. I was shocked and instantly thought of the worst so I changed my password and logged in again. When I changed my password I did receive a code to my number. Where as when I was logged out I didn’t receive a code. *As soon as I logged into my account again I went to see the devices that have logged into my account it said an iPhone * has logged it. I quickly deleted all devices that has ever logged into my account. I’m confused because my phone is an iPhone * aswell so I’m unsure if someone really logged into my account or the app just glitched out.

GetHuman2959589 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Hacked Account issue
Reported by GetHuman2959589
May 21st, 2019 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 36417 others
0 customers following this

Timeline

GetHuman2959589 started working on this issue
May 21st, 2019 2:34pm
GetHuman2959589 indicated the issue is not fixed yet.
May 23rd, 2019 12:09am

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