I am in a very sticky situation with my account. I will create a timeline of events in...

GetHuman-annagrun's Recover Account issue with Snapchat from May 2019

Help with my Snapchat issue
First: share to improve GetHuman-annagrun's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-annagrun may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-annagrun's own words
I am in a very sticky situation with my account. I will create a timeline of events in the hopes that it makes sense, but in summary this is going to be me asking for an account recovery due an obvious hacking where all of my account details have been changed.**My account name is anna.grundy, but the email provided above was not the one associated with the account. Unfortunately, the email address that was associated was never fully verified as that email account was compromised before I had the chance to change it. My phone number, however, was verified and since Snapchat is such a large and successful internet company, I didn't rush to change the email address as I thought that this would've been safe enough. **Last Thursday **th May, my snapchat account was logged out and the password changed. I used my mobile number, as listed above, to change the password. The same thing however then happened again. I deleted and redownloaded the app before proceding to change the password again. It then happened for a third time. I contacted snapchat support immediately, but heard nothing back, which was extremely disappointing.**I used my account at *.** this morning (May **th) to send a few messages. I then didn't attempt to use the app until **am where I realised it had again logged me out. This time however, it said that my mobile number wasn't the one verified on the account, meaning that not only had the hacker changed my password, but now my phone number too. I would therefore imagine the email address has also been changed.**I understand that now I do not know what phone number or email is verfied on the account, but I believe there is some way that you can trace a change in phone number and send me something that will allow me to reset my password and reaccess my account. I have read many reviews saying you have been able to recover accounts in similar situations.**This account has many personal photos and messages saved onto it that I can't lose and really, really need recovered. Since this whole thing could have been prevented if I had received a response back on Thursday when the initial unusal activity was noticed, I would expect and highly appreciate you recovering this account.**I have been in touch multiple times now and still haven't heard anything back, which isn't an issue I've had with snap support before:( this is extremely stressful for me, please help!**Many thanks in advance, this would mean a great deal to me,

GetHuman-annagrun did not yet indicate what Snapchat should do to make this right.

How GetHuman-annagrun fixed the problem

We are waiting for GetHuman-annagrun to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Snapchat

Recover Account issue
Reported by GetHuman-annagrun
May 21st, 2019 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 36398 others
0 customers following this

Timeline

GetHuman-annagrun started working on this issue
May 21st, 2019 7:09am
GetHuman-annagrun indicated the issue is not fixed yet.
May 21st, 2019 7:09am
GetHuman-annagrun indicated the issue is not fixed yet.
May 21st, 2019 7:09am
GetHuman-annagrun confirmed the issue is fixed. Hooray!
May 22nd, 2019 9:41am
GetHuman-annagrun indicated the issue is not fixed yet.
May 22nd, 2019 9:41am