My Snapchat account has been hacked. The reason I know this is because it said it was l...

GetHuman-jasenthu's Recover Account issue with Snapchat from May 2019

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Help with my Snapchat issue
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The issue in GetHuman-jasenthu's own words
My Snapchat account has been hacked. The reason I know this is because it said it was logged in by a iPhone * but I own a iPhone *. So I changed my password. I also accidentally downloaded a third party app. I deleted it. My account got locked. Now I am unable to lock it. I know you guys can’t personally unlock it but I don’t know why it’s not unlocking when I’ve done everything it has asked of me. I’m frustrated. I am also upset because they’re is no way to contact someone for help. I would like you guys to help me understand how to unlock my account and help me use Snapchat again.
GetHuman-jasenthu did not yet indicate what Snapchat should do to make this right.
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Recover Account issue
Reported by GetHuman-jasenthu
May 7th, 2019 - 2 mons ago
I have an issue with Snapchat too
Seen by 5 customers so far
Similar issue to 34880 others
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-jasenthu started working on this issue
May 7th 11:53am
GetHuman-jasenthu indicated the issue is not fixed yet.
May 7th 5:52pm
GetHuman-jasenthu shared this issue with your circles on Google+
May 7th 5:53pm
GetHuman-jasenthu confirmed the issue is fixed. Hooray!
May 7th 10:29pm