Snapchat is using my data at an alarming rate?!**Since the last update it is obvious th...

GetHuman-sebrobi's customer service issue with Snapchat from March 2019

1 view
31225 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman-sebrobi's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-sebrobi's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-sebrobi will want to follow the link below to head to their help center. We will check on GetHuman-sebrobi later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-sebrobi may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-sebrobi's own words
Snapchat is using my data at an alarming rate?!**Since the last update it is obvious that something has gone catastrophically wrong. Since December * **** I have used *.**GB however since * March **** I have used *.**GB which clearly shows that something in your update is destroying my data. It also says that it has used *.**GB since the first of March in the background, that is a genuine joke how that amount can be used when nothing is going on! Due to this I was forced to buy extra data on Sunday and I have now been told (Tuesday) that that extra GB that was purchased has all be used which is impossible as I have had WiFi for about **% of the time.**This is an urgent problem which you need to fix! I’m using an android device (OnePlus *t) which may be an important piece of information to know, but nevertheless this needs to be fixed ASAP.**This costing us a fortune!
GetHuman-sebrobi did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-sebrobi fixed the problem
We are waiting for GetHuman-sebrobi to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-sebrobi fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-sebrobi
Mar 12th, 2019 - 5 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 31225 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-sebrobi started working on this issue
Mar 12th 6:53pm