Hello,**I am doing a ** hour video story to promote my product on the following account...

GetHuman-sensorya's customer service issue with Snapchat from March 2019

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The issue in GetHuman-sensorya's own words
Hello,**I am doing a ** hour video story to promote my product on the following account that is a public one ( babyylopezz ).**The swipe up link : https:**Sensoryal.com**The swipe up works fine, but the issue comes when you click on " Buy now ". **Indeed, it redirects anyone who clicks on it to this page : https:**sensoryal.com*cart*add**On normal time, it always redirects to this page :https:**sensoryal.com************checkouts*f*af******fe******e**b*e*d********Please note that if you already visited the site before, without using snapchat ( let's say you just copy paste the link to your chrome, or found it on instagram and clicked on it ), you would not get this error. It seems to happen only to users who are visiting the website for the very first time, and happen to have discovered it on snap chat.**I paid for that advertisement, almost a ***$, and because of this technical error, I made no profit. **Please, fix this. Thank you.
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Snapchat

Customer service issue
Reported by GetHuman-sensorya
Mar 12th, 2019 - 5 mons ago
I have an issue with Snapchat too
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Seen by 13 customers so far
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GetHuman-sensorya started working on this issue
Mar 12th 1:57pm