My daughter and I share the same phone contacts (same Apple ID). Recently, she is getti...

GetHuman2458171's customer service issue with Snapchat from March 2019

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Help with my Snapchat issue
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GetHuman2458171's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2458171 will want to follow the link below to head to their help center. We will check on GetHuman2458171 later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman2458171 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2458171's own words
My daughter and I share the same phone contacts (same Apple ID). Recently, she is getting Snapchat Friend Requests from someone matching the same name as someone in our contact list. (Snapchat says ***********name “in contacts” below) However , this person says they are NOT trying to send a friend request. In fact, this person has sent me his Snapchat ID name and it is different from the requests we are getting. Is the unwanted request just a coincidence in name or is the request account tied to a phone number that matches someone in contact list???
GetHuman2458171 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman2458171
Mar 12th, 2019 - 5 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 31188 others
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Timeline
GetHuman2458171 started working on this issue
Mar 12th 1:40am