Hi people have been making fake accounts in my name “rhowie***” this has resulted in a...

GetHuman2324966's customer service issue with Snapchat from February 2019

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Before contacting them, items GetHuman2324966 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2324966's own words
Hi people have been making fake accounts in my name “rhowie***” this has resulted in a lot of threats and harassment towards me they are then proceeding to message other people snap chat which I would not understand why as no one should know my contacts but I don’t know if this is me being hacked spammed or someone is just making these accounts it makes no sense to me I need some help understanding that the police are have been contacted * times and this has resulted into a pending investigation so if you could look into that and contact me if to could be of use to the police they have used vile language which I do not wish to repeat and violent threats this is very serious and is affecting my health badly.
GetHuman2324966 did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman2324966
Feb 28th, 2019 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 30342 others
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GetHuman2324966 started working on this issue
Feb 28th 1:04pm