I have sent my friend snaps. Whether they be pictures or messages. It tells me when the...

GetHuman2233023's customer service issue with Snapchat from February 2019

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2233023 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2233023 can let us know if they help or not.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2233023's own words
I have sent my friend snaps. Whether they be pictures or messages. It tells me when they open the pictures on the main screen but when i click on their name it says the pictures are still being delivered. If I go back to the main screen and click back on their name the red box that says delivered is gone. But if I clear the conversation and go back and click the persons name again they come back as delivered so I go back out and it says my friend has opened them. But the messages are still there the whole time like they haven't been opened.
GetHuman2233023 did not yet indicate what Snapchat should do to make this right.
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Snapchat

iphone xs max
Customer service issue
Reported by GetHuman2233023
Feb 18th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 29524 others
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Timeline
GetHuman2233023 started working on this issue
Feb 18th 3:45pm