I have sent my friend snaps. Whether they be pictures or messages. It tells me when the...
GetHuman2233023's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
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GetHuman2233023's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2233023 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2233023 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman2233023 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2233023's own words
I have sent my friend snaps. Whether they be pictures or messages. It tells me when they open the pictures on the main screen but when i click on their name it says the pictures are still being delivered. If I go back to the main screen and click back on their name the red box that says delivered is gone. But if I clear the conversation and go back and click the persons name again they come back as delivered so I go back out and it says my friend has opened them. But the messages are still there the whole time like they haven't been opened.
GetHuman2233023 did not yet indicate what Snapchat should do to make this right.
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