My account was hacked and all my private photos were sent to someone last night I woke...
GetHuman2220799's customer service issue with Snapchat from February 2019
Help with my Snapchat issue
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GetHuman2220799's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2220799 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2220799 can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman2220799 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2220799's own words
My account was hacked and all my private photos were sent to someone last night I woke up to them asking me to unblock them and that they wouldn’t tell anyone(as I have a boyfriend) and I am extremely angry and would like to know who logged into my account last night between **-*am I think. Luckily the person they sent them to is understanding and said they would delete them all and hey won’t get spread any further. However I was lucky and this could have been anyone and I am now scared it could happen again with someone else. I would like you to take all in your power to find out who did this and NOT make it possible for them to do so again. Thankyou
GetHuman2220799 did not yet indicate what Snapchat should do to make this right.
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