My account was hacked and all my private photos were sent to someone last night I woke...

GetHuman2220799's customer service issue with Snapchat from February 2019

1 view
29371 similar
0 following
Help with my Snapchat issue
First: share to improve GetHuman2220799's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman2220799's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2220799 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2220799 can let us know if they help or not.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman2220799 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman2220799's own words
My account was hacked and all my private photos were sent to someone last night I woke up to them asking me to unblock them and that they wouldn’t tell anyone(as I have a boyfriend) and I am extremely angry and would like to know who logged into my account last night between **-*am I think. Luckily the person they sent them to is understanding and said they would delete them all and hey won’t get spread any further. However I was lucky and this could have been anyone and I am now scared it could happen again with someone else. I would like you to take all in your power to find out who did this and NOT make it possible for them to do so again. Thankyou
GetHuman2220799 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman2220799 fixed the problem
We are waiting for GetHuman2220799 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2220799 fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman2220799
Feb 16th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
Similar issue to 29371 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2220799 started working on this issue
Feb 16th 11:14am