Hello! I recently changed my phone number and when I went to log in with my new phone i...

GetHuman2217387's customer service issue with Snapchat from February 2019

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman2217387 will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman2217387 can let us know if they help or not.
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Before contacting them, items GetHuman2217387 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman2217387's own words
Hello! I recently changed my phone number and when I went to log in with my new phone it is sending the verification code to my old number. I do not have a Recovery *, but now I know to make one. My Snapchat is codyjames*** , the previous number i used was ***-***-****. I made this account awhile back so the email is old. It could be *****@***.com but my updated email is C*****@***.com. If you could get back to me that would be great! My new * is ***-***-****. I did create a new account (Cody*McCutie) however I’ve lost all my friends and photos from the previous years and would like to get those back. Thank you! -Cody Berard
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Snapchat

Customer service issue
Reported by GetHuman2217387
Feb 15th, 2019 - 8 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 6 customers so far
Similar issue to 29336 others
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Timeline
GetHuman2217387 started working on this issue
Feb 15th 9:27pm