I had got a text it said “do you want to make some money” I said “yes”, it said “what b...

GetHuman-dbrianaw's customer service issue with Snapchat from January 2019

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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-dbrianaw will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-dbrianaw can let us know if they help or not.
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Before contacting them, items GetHuman-dbrianaw may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-dbrianaw's own words
I had got a text it said “do you want to make some money” I said “yes”, it said “what bank do you use”, I said “sadly I don’t have a bank account**” than they asked me again “do you want to make some money” I said “yes”, they said again “what bank account do you use” I said “I told u I don’t have a bank account “ . Than they said “can I use your Snapchat for a minute “ I said “yes” because I thought it was my friend. I gave them my username and password, than * minutes later they said “what’s your number”. I typed “**********”. * minutes later I got a email saying “a iPhone X has logged into your account”. Than I got a message from a number saying “ I just logged into your snap”. They I got a email saying “your Snapchat password has changed “. I didn’t change my password. So I texted the number and said “who is this” because I already had my friend phone number. And they said “Kia”. I said “Do ik u?”. They said “yes”. I said “send a pic”. They send a picture of my friend. I said “But I have your number saved”. They said “I’m using my cousin phone for business trust me this is how we’ll make the cash”. Than they said “do you know your email”. I said “okay” “yeah but I don’t let nobody use it”. They said “It’s about to send u a code I need it for Snapchat” ** minutes later they send me “??”. I said “Hld on” because I was making another email. They I send them the email and they never responded back. Than I tried to log in to my sc and it didn’t work. So I texted my friend number, the one that is saved and I said “U changed my password?” She said “too?” Than I said “sc”. She said “No That’s not me on my sc”. I said “well somebody got mine and said they was your cousin” She said “Noo That ain’t me”. I said “woww”. She said “ik I’m logged out my **** too”. I said “**** how they get your ****?” She said “long story”. I said “****, did u make a new Sc?” She said “nope”. I said “**** bro, right before my birthday”. She said “Damnn dawg”. I said “That’s some fucked to ****”. Than she said “you aint get no message to change ya pw”. I said “I did, than I tried to change it and it didn’t work”.

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Customer service issue
Reported by GetHuman-dbrianaw
Jan 31st, 2019 - 4 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 28191 others
0 customers following this


GetHuman-dbrianaw started working on this issue
Jan 31st, 2019 10:54pm

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