My daughter has had * girls harassing her for years on social media. Just recently they...

GetHuman-jcstrumb's customer service issue with Snapchat from January 2019

8 views
 | 
27638 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-jcstrumb's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-jcstrumb's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-jcstrumb will want to follow the link below to head to their help center. We will check on GetHuman-jcstrumb later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-jcstrumb may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-jcstrumb's own words
My daughter has had * girls harassing her for years on social media. Just recently they opened an account under false pretenses and were sending very explicit naked photos and very disgusting advances pretending to be my daughter where grown men were then contacting her trying to “hook up” and getting upset because she had no idea what they were referring to and had no idea who they were. After we discovered this, it has now been deleted....but we do still have the @ name. I’m hoping that Snapchat and Facebook would do something on your end to prevent them from enjoying all these services because all they do is stalk, harrass, provoke, threaten and try to smear who my daughter is with unbelievable slander!!!! I’m going to pursue this legally because I have had enough! Please let me know what steps you will be taking and if you need proof, I will hopefully give you enough evidence.*Thank you!*Jenae
GetHuman-jcstrumb did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-jcstrumb fixed the problem
We are waiting for GetHuman-jcstrumb to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-jcstrumb fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-jcstrumb
Jan 25th, 2019 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 8 customers so far
Similar issue to 27638 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-jcstrumb started working on this issue
Jan 25th 9:12pm