a number texted me saying i need to text my password or my account will be locked. i ha...

GetHuman-alyshada's customer service issue with Snapchat from January 2019

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The issue in GetHuman-alyshada's own words
a number texted me saying i need to text my password or my account will be locked. i haven't used my phone number to sign up on snap chat, i just wanted to know what's your number so i could check to see if it's the same one. i replied to the text "i used my email for my account not my phone number" they responded with "invalid answer". i don't know what to do, i'm not answering the text because it might be someone trying to hack me. if you could please reply that would be amazing!
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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Customer service issue
Reported by GetHuman-alyshada
Jan 16th, 2019 - 9 mons ago
I have an issue with Snapchat too
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman-alyshada started working on this issue
Jan 16th 1:31am