a number texted me saying i need to text my password or my account will be locked. i ha...

GetHuman-alyshada's customer service issue with Snapchat from January 2019

2 views
 | 
26901 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-alyshada's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman-alyshada got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-alyshada's own words
a number texted me saying i need to text my password or my account will be locked. i haven't used my phone number to sign up on snap chat, i just wanted to know what's your number so i could check to see if it's the same one. i replied to the text "i used my email for my account not my phone number" they responded with "invalid answer". i don't know what to do, i'm not answering the text because it might be someone trying to hack me. if you could please reply that would be amazing!
GetHuman-alyshada did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-alyshada fixed the problem
We are waiting for GetHuman-alyshada to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.
How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-alyshada fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-alyshada
Jan 16th, 2019 - 9 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 26901 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-alyshada started working on this issue
Jan 16th 1:31am