a number texted me saying i need to text my password or my account will be locked. i ha...
GetHuman-alyshada's customer service issue with Snapchat from January 2019
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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-alyshada's own words
a number texted me saying i need to text my password or my account will be locked. i haven't used my phone number to sign up on snap chat, i just wanted to know what's your number so i could check to see if it's the same one. i replied to the text "i used my email for my account not my phone number" they responded with "invalid answer". i don't know what to do, i'm not answering the text because it might be someone trying to hack me. if you could please reply that would be amazing!
GetHuman-alyshada did not yet indicate what Snapchat should do to make this right.
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