Me and my friend Tori were snapping each other and what happened was our streak disappe...

GetHuman1911061's customer service issue with Snapchat from January 2019

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The issue in GetHuman1911061's own words
Me and my friend Tori were snapping each other and what happened was our streak disappeared. Our streak was at ***. When I had opened snapchat our streak disappeared. Please snapchat I’ve been begging for a long time with this issue and you guys aren’t helping at all. I’ve seen YouTube videos about this issue and I feel like you guys aren’t helping at all. I’ve had this issue before and you guys didn’t even help me at all. I’ve been getting upset recently because it’s been happening to my friends and when we lose a streak it’s a problem. I’m begging you please fix this and I don’t want to receive something I’m my email saying “Sorrt we can’t fix this issue, but thx for contacting us about your issue.” Please snapchat you guys can do a lot bette of fixing this I’ve been waiting for you guys to get back to me. I’ve seen people on YouTube getting the issue resolved and I’m the one person right now that really feels left out. I don’t really appreciate that at all and I feel upset about it. I hope you guys get this message because I’ve been fed up with this. PLEASE!! This is just absurd!! I want you guys to resolve it
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Customer service issue
Reported by GetHuman1911061
Jan 6th, 2019 - 2 mons ago
I have an issue with Snapchat too
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Seen by 2 customers so far
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GetHuman1911061 started working on this issue
Jan 6th 11:20pm