Snapchat Customer Service Issues

Archive 22

The following are issues that customers reported to GetHuman about Snapchat customer service, archive #22. It includes a selection of 20 issue(s) reported December 21, 2018 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I am trying to register on Snapchat with the username Johan. When I try, it says the account username is unavailable, not already taken. I believe this could be a mistake or due to the account being deactivated, deleted, or inactive for a long time. I am determined to get this username and willing to go to great lengths to make it happen. I am convinced that the username is not currently in use. I am hoping that Snapchat can assist me in using this username for my account registration.
Reported by GetHuman-johan_jo on الجمعة ٢١ ديسمبر ٢٠١٨ ١٧:٢١
I recently had my phone stolen a week ago and had to get a replacement. When trying to sign into my Snapchat, I'm unable to access it. The password I enter is being rejected. The phone number linked to the account is outdated, and I no longer have access to the email I used for sign-up. I have cherished memories on that account that I've had since I was 15 years old. I'm worried about losing it. If there's any way to regain access to my account, please let me know. I'm willing to provide any necessary proof of identity.
Reported by GetHuman1813914 on السبت ٢٢ ديسمبر ٢٠١٨ ١٧:١٨
I am currently facing personal challenges and urgently need to delete my account. I am unable to wait for the 30-day period for the account to be removed. I am willing to provide any necessary information such as my email, phone codes, or even my passport number to prevent any problems that may arise from someone who is creating issues for me by accessing my account. As I am no longer in a relationship with this person who is causing trouble, I want to avoid any potential conflicts, especially since we have children together. Kindly advise on the steps and information required for a quick resolution. Thank you for your understanding and assistance in this matter.
Reported by GetHuman1821396 on الإثنين ٢٤ ديسمبر ٢٠١٨ ٠٥:١٥
Around 5 a.m., I noticed that my Snapchat account was hacked. Someone accessed and saved pictures from my chat history with my boyfriend, Ozzie, and from my memories. They then sent these photos to Ozzie's account. His account was also hacked, and the photos were posted on his story. Ozzie's friend saw the images and alerted us. When Ozzie tried to log in to delete the photos, he discovered that his password had been changed. Although he managed to regain access through his phone number, we were unable to trace the source of the hack through email notifications. While I understand that you may not be able to identify the hacker, I would appreciate any guidance on identifying where the breach originated and why we didn't receive any email alerts about unauthorized access. Thank you for your help. My Snapchat username is "gracee.cooperr" and my boyfriend's username is "ozzier22."
Reported by GetHuman1823352 on الإثنين ٢٤ ديسمبر ٢٠١٨ ١٦:٢٣
I recently ended my relationship with my boyfriend, and he has gone to extremes by accessing all my accounts due to knowing my passwords. After realizing he had sabotaged my Snapchat account, changing my contact information and password, I attempted to rectify it only to have him change it back through my email. Unfortunately, he proceeded to change my email password, effectively locking me out of my own accounts. I am desperate to regain control and prevent his access in the future. Any advice on gaining back access and securing my accounts from him would be greatly appreciated.
Reported by GetHuman-kylanmic on الإثنين ٢٤ ديسمبر ٢٠١٨ ١٩:٤١
Hello, I'm Deonte and I need help with a sensitive issue. My little sister, who is only 12 years old, shared her Snapchat login details with a friend who then posted inappropriate content using her account. We tried to regain access to her account, but it seems her friend changed the password. Since her email is linked to her school account, we are unable to recover the password. Is there a way to delete the account to prevent further misuse? Thank you for any assistance.
Reported by GetHuman-thetechn on الثلاثاء ٢٥ ديسمبر ٢٠١٨ ٠٢:٤٥
I received numerous verification code texts followed by a message asking to confirm deletion of my Snapchat account. I replied "No" to cancel. Subsequently, I was asked to enter a six-digit code for security. When I did not respond, I received a message stating suspicious activity on my account and the need to confirm ownership. After entering codes as requested, I was unable to access my account as my phone number and email had been changed. I desperately want to regain access to my Snapchat account. Despite providing several codes to the Snapchat customer service representative, my access was still blocked. I am upset and frustrated.
Reported by GetHuman-leahhyne on الخميس ٢٧ ديسمبر ٢٠١٨ ٠٣:٠٥
After changing my password and storing it in my notes to avoid forgetting, I encountered login issues. Despite copying it from my notes in various cases, uppercase and lowercase, the password did not work upon returning from dinner with friends. Concerned about being hacked, I attempted the "forgot password" option, but I faced trouble with my email change from [redacted] to [redacted] Even after entering my old email, I received an "invalid email address" notification. Efforts to access my account through another email also failed due to forgetting the password. I urgently need access to my account, as it contains important contacts and personal data that I value. Your assistance in retrieving my account would be greatly appreciated.
Reported by GetHuman1845583 on الجمعة ٢٨ ديسمبر ٢٠١٨ ٠١:٣٧
I believe someone has taken my Snap and is attempting to sell my photos. A female who had this person on her Snap experienced the same issue with her and her friend, where their Snaps or Instagrams were taken and their photos were being sold. I fear the same thing is happening to me. I urgently require assistance from Snapchat. I filed a report yesterday but have not received a response. This individual has targeted not only me but also two other girls, and reportedly, nine other females. Please get in touch with me via email or phone promptly. Thank you.
Reported by GetHuman-nauricar on الجمعة ٢٨ ديسمبر ٢٠١٨ ١٨:٥٤
I currently have several Snap streaks ongoing, and I have always been diligent in maintaining them. Despite this, neither I nor my friends have received the timer emoji indicating the streaks' age. Unfortunately, without any warning, I lost a few significant streaks yesterday and today. Although I attempted to restore them through the Snapchat website, I was only able to recover one. This is distressing because these streaks hold sentimental value for me, and I feel let down by Snapchat for not notifying me of any issues. I have noticed others discussing similar problems on Facebook. I would appreciate the opportunity to speak with a representative over the phone to receive direct assurance that my streaks will be restored, as this situation is not due to any negligence on our part. My trust in the company has been shaken, and I seek reassurance that this matter can be rectified.
Reported by GetHuman1858239 on السبت ٢٩ ديسمبر ٢٠١٨ ١٩:٤١
I am deeply troubled by the situation I am facing. Around 7 months ago, I created an account on a platform but was dissatisfied and subsequently deleted the account. Strangely, I am now receiving text messages every 30 minutes from various phone numbers containing verification codes, prompting me to link them to my phone number which is causing me distress. Despite deactivating my old account, I continue to receive these messages. Recently, I found out that an individual who previously assaulted me has been released from prison without contacting his probation officer. Additionally, unauthorized video clips were sent to me. I am extremely concerned about this recurring issue and would appreciate any assistance in understanding and resolving this unsettling situation.
Reported by GetHuman1858877 on السبت ٢٩ ديسمبر ٢٠١٨ ٢١:٣٦
Hello everyone, I recently changed my password and now I can't remember what I set it to. If you could provide me with any hints from when my password was "milodog43" a week ago, I could try to guess it. My username is leemccabe24. I no longer have access to the phone number I originally used for the account setup, and I used a random email for this secondary account, while my current email is linked to my primary account. Please reply or even call me if possible, I am 18 years old and can provide you with additional recent account activity as proof of ownership. Thank you for your assistance.
Reported by GetHuman1860353 on الأحد ٣٠ ديسمبر ٢٠١٨ ٠٣:٢١
I recently discovered a fake Snapchat account posing as mine, with the username safffrrrooonnn. This impersonator has been soliciting explicit images from users by pretending to be me, using my actual Snapchat handle saffy6um. Several people on Instagram reached out to me after being contacted by this fake account, located in Gloucester, Hampsted, which is not where I am based. Despite reporting this imposter two weeks ago for sharing inappropriate content and impersonating me, no action has been taken. I am concerned about this breach of my identity and the illegal activities being conducted under my name. I urge Snapchat to promptly remove the fraudulent account safffrrrooonnn and investigate the person behind it.
Reported by GetHuman-saffronl on الأحد ٣٠ ديسمبر ٢٠١٨ ١٣:٣٠
After my phone got broken, I attempted to log into my account on a temporary device. I realized my password was incorrect, although I usually use only a few passwords across my apps, all of which didn't work. I reset my password via my email and successfully logged in. However, Snapchat detected "suspicious activity" and prompted for a code, which was sent to MY email. Upon logging in, I discovered a different account with new contacts, photos, and bitmoji. I am concerned about: 1. What has happened to my original account if the one linked to my email now belongs to someone else? 2. Have I unintentionally changed someone else's password, locking them out of their account?
Reported by GetHuman-miabirch on الإثنين ٣١ ديسمبر ٢٠١٨ ٠٠:٥٣
I had deactivated my account, and I have all the necessary information as I am the one who created the account and I personally set up my phone with a 2-factor verification code. My username is aaroncarter609 and my password is ZanFam609. Unfortunately, I have forgotten my email address. I understand that when downloading the Gmail app on Apple devices, login information may not be saved if you switch phones. Although I know it takes a few days for an account to be deactivated, I do not want mine to be permanently deactivated. I am willing to provide all the necessary information to prove my identity and regain access to my account. If you could please assist me in retrieving my email address, I would be grateful. My phone number linked to the account is [redacted].
Reported by GetHuman1865677 on الإثنين ٣١ ديسمبر ٢٠١٨ ٠٦:٠٣
Yesterday, I received an email notifying me that my Snapchat password was changed without my knowledge. When I tried to log in, my original password didn't work. Despite trying to reset it multiple times through email, the verification code was sent to an unknown phone number ending in 68, which was not associated with my Snapchat account. After several failed attempts to change my password, I finally succeeded on the third try. However, I was prompted to confirm a phone number ending in 68, which was unfamiliar to me. Reporting this incident to Snapchat led to them sending an automated response offering to delete my account. I confirmed the deletion request by replying to their email on January 1st at 7:30. It's now January 2nd at 12:10, and I urgently request the immediate deletion of my account to prevent further unauthorized access to my personal information by the hacker.
Reported by GetHuman1879786 on الأربعاء ٢ يناير ٢٠١٩ ١٧:١٠
My daughter's Snapchat account has caused significant problems for our family and put us in danger. Over the past year and a half, she has accepted unknown individuals on Snapchat who have threatened her life. Twice, strangers she met on the app even came to our house without my knowledge. I need to urgently delete her Snapchat account but also want to monitor it for evidence of threats and illegal activities against her. I am looking for a way to access her account without her knowledge to keep an eye on her actions constantly. Ultimately, I aim to completely remove her Snapchat account. I have her ID but not her password as she claims to have forgotten it due to automatic login on her devices. Can I still delete or access her account without her password securely?
Reported by GetHuman1920707 on الثلاثاء ٨ يناير ٢٠١٩ ٠٦:٠٧
I recently attempted to change my Snapchat password. Unfortunately, the system logged me out automatically and now I cannot access my account. I am frustrated that I can't speak to someone directly about this issue. The phone number linked to my account has changed, making it impossible for me to receive the verification code. I am trying to reset my password via email, but I keep getting prompted to use the old phone number for verification instead of email. Why isn't there an option to verify through email instead of a phone number?
Reported by GetHuman-josheiab on الأربعاء ٩ يناير ٢٠١٩ ١٥:٥٧
My daughter was targeted on your platform by a predator. She is a 15-year-old girl with mental health challenges. The authorities are involved, but your site has not prioritized assisting in finding the perpetrator because the situation apparently does not meet your standards. This is frustrating, as the safety of children should be paramount. The individual has already caused my daughter to harm herself severely. The gravity of the situation cannot be understated. If this were happening to your own child, I am certain you would act more decisively. I urge you to reconsider and cooperate with law enforcement to apprehend this dangerous individual before there is a tragic outcome. My sense of security has been shattered, knowing this person may still be out there. Please demonstrate accountability and help us bring this person to justice. I eagerly await your response. M.
Reported by GetHuman1932316 on الأربعاء ٩ يناير ٢٠١٩ ٢٠:١٧
I need urgent assistance with a critical matter involving a user with the username callmesheep who has caused problems for me. This individual has manipulated our conversations by selectively retaining messages to present a false narrative after I blocked and deleted his messages. I fear the situation can have serious consequences. I urge you to help me by recovering our deleted messages to demonstrate the truth. Additionally, he has created a fake account and falsely attributed it to me without evidence. If it's feasible, I request your assistance in tracing the account to his device. Your support in revealing the truth would be greatly appreciated in this distressing situation.
Reported by GetHuman1933041 on الأربعاء ٩ يناير ٢٠١٩ ٢١:٥٢

Help me with my Snapchat issue

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