Recently, my phone was damaged and because of this I tried to sign into my account on a...
GetHuman-miabirch's customer service issue with Snapchat from December 2018
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Help with my Snapchat issue
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GetHuman-miabirch's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-miabirch will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-miabirch can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Snapchat has better answers for you: Snapchat Help Center
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Before contacting them, items GetHuman-miabirch may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-miabirch's own words
Recently, my phone was damaged and because of this I tried to sign into my account on a temporary phone. I tried typing in my password but it was incorrect, which I thought was odd because I have only a few passwords that I use across my apps and all of them were wrong. Then I changed my password through MY email and signed in. Afterwards Snapchat detected "suspicious activity" and wanted a code, which again was sent to MY email address. The account that I signed into, however, turned out to not be mine, with different contacts, photos and bitmoji. *This raises two concerns**. What has happened to my account if the one attached to my email is someone else's?**. Have I now changed someone else's password so they are locked out of their account?
GetHuman-miabirch did not yet indicate what Snapchat should do to make this right.
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