Recently, my phone was damaged and because of this I tried to sign into my account on a...

GetHuman-miabirch's customer service issue with Snapchat from December 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-miabirch's own words
Recently, my phone was damaged and because of this I tried to sign into my account on a temporary phone. I tried typing in my password but it was incorrect, which I thought was odd because I have only a few passwords that I use across my apps and all of them were wrong. Then I changed my password through MY email and signed in. Afterwards Snapchat detected "suspicious activity" and wanted a code, which again was sent to MY email address. The account that I signed into, however, turned out to not be mine, with different contacts, photos and bitmoji. *This raises two concerns**. What has happened to my account if the one attached to my email is someone else's?**. Have I now changed someone else's password so they are locked out of their account?

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Customer service issue
Reported by GetHuman-miabirch
Dec 31st, 2018 - 2 years ago
Not resolved
Seen by 4 customers so far
Similar issue to 25534 others
0 customers following this


GetHuman-miabirch started working on this issue
Dec 31st, 2018 12:53am