Hello, my name is Deonte, I have a concern to report. My sister has Snapchat and she is...

GetHuman-thetechn's customer service issue with Snapchat from December 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thetechn will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-thetechn can let us know if they help or not.
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Before contacting them, items GetHuman-thetechn may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-thetechn's own words
Hello, my name is Deonte, I have a concern to report. My sister has Snapchat and she is only ** years old and she shared her account password and username to one of her friends to share. A few hours later, my aunt called my mother amd told me that my little sister is saying inappropriate things on Snapchat. Now my sister didn't know about this issue because she hasn't used all day, so we tries to recover her account but it has been changed probably from one of her friends. We tried to send a code to change the password, but her email is connected to a school email and we cannot undo this. So please, if anyway is their a possible chance to delete the account? My phone number is ***-***-**** and my email is *****@***.com and my is Deonte Cervantes, and my sister account is its*angelyz and her email that is connected to the school is *****@***.com.

GetHuman-thetechn did not yet indicate what Snapchat should do to make this right.

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Customer service issue
Reported by GetHuman-thetechn
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25109 others
0 customers following this


GetHuman-thetechn started working on this issue
Dec 25th, 2018 2:45am