Hello, my name is Deonte, I have a concern to report. My sister has Snapchat and she is...

GetHuman-thetechn's customer service issue with Snapchat from December 2018

3 views | 25109 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman-thetechn's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-thetechn's next move: find and follow the right step-by-step guide.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-thetechn will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-thetechn can let us know if they help or not.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Before contacting them, items GetHuman-thetechn may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-thetechn's own words
Hello, my name is Deonte, I have a concern to report. My sister has Snapchat and she is only ** years old and she shared her account password and username to one of her friends to share. A few hours later, my aunt called my mother amd told me that my little sister is saying inappropriate things on Snapchat. Now my sister didn't know about this issue because she hasn't used all day, so we tries to recover her account but it has been changed probably from one of her friends. We tried to send a code to change the password, but her email is connected to a school email and we cannot undo this. So please, if anyway is their a possible chance to delete the account? My phone number is ***-***-**** and my email is *****@***.com and my is Deonte Cervantes, and my sister account is its*angelyz and her email that is connected to the school is *****@***.com.

GetHuman-thetechn did not yet indicate what Snapchat should do to make this right.

How GetHuman-thetechn fixed the problem

We are waiting for GetHuman-thetechn to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-thetechn fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-thetechn
Dec 25th, 2018 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 25109 others
0 customers following this

Timeline

GetHuman-thetechn started working on this issue
Dec 25th, 2018 2:45am