My child's snap chat account has been hacked and i have been through absolute **** this...

GetHuman-nazemhus's customer service issue with Snapchat from December 2018

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Before contacting them, items GetHuman-nazemhus may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nazemhus's own words
My child's snap chat account has been hacked and i have been through absolute **** this has been one of the most terrifying ordeals of my life and now this same hacker is hacking my child's friends basically every one associated to her Snapchat I have and my daughter have been sending you message after message to get this matter resolved and we have had no help and no reply we want this account close asap before this gets even further out of hand than it already has. My contact number is *********** I expect to be contacted by you with in the next **hours or I solemnly promice that I will make sure this matter is taken further
GetHuman-nazemhus did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-nazemhus
Dec 9th, 2018 - 5 mons ago
I have an issue with Snapchat too
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Seen by 3 customers so far
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Timeline
GetHuman-nazemhus started working on this issue
Dec 9th, 2018 5:34pm