An email was sent to me saying that snapchat needed my password before my account got l...

GetHuman-rhyanb's customer service issue with Snapchat from December 2018

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What went wrong?
Waiting to see what went wrong with our suggestion for how to get Snapchat help.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-rhyanb's own words
An email was sent to me saying that snapchat needed my password before my account got locked and I emailed them back but it turns out it wasn’t really snapchat. My account got hacked and they changed my password, email, and phone number associated with the account so there’s no way I can get back in. I can answer any questions about the account, I’ve had it for years and all my personal things and memories are on there so I’d really like it back.
GetHuman-rhyanb did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-rhyanb
Dec 7th, 2018 - 5 mons ago
I have an issue with Snapchat too
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Seen by 4 customers so far
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Timeline
GetHuman-rhyanb started working on this issue
Dec 7th, 2018 6:10am