hello I just got back from a cruise where I took a lot of pictures and videos and I sav...

GetHuman1672290's customer service issue with Snapchat from December 2018

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The issue in GetHuman1672290's own words
hello I just got back from a cruise where I took a lot of pictures and videos and I saved them to my memories. while I was still on the cruise I seen all my snaps had saved, i get home today to show my pictures and all are completely gone. I've updated my Snapchat and i seen in the settings that my (backup was complete) but i still don't have my memories and i wanted to know if i could get them back or are they completely gone?
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Snapchat

Customer service issue
Reported by GetHuman1672290
Dec 2nd, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 23099 others
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Timeline
GetHuman1672290 started working on this issue
Dec 2nd, 2018 6:10am