So I got a new phone because my last one broke and I don’t know what phone number or em...

GetHuman1670354's customer service issue with Snapchat from December 2018

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Help with my Snapchat issue
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GetHuman1670354's next move: go to the Snapchat help center.
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Before contacting them, items GetHuman1670354 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman1670354's own words
So I got a new phone because my last one broke and I don’t know what phone number or email is connected to my account. I tried with an email that work before but it is connected for some weird reason to another account that I did not know why and I need urgent help and I can’t get it to work I need it password reset for Pelle*teg my email is connected to pelle*tegsjo she is an old account that I never used and had not sent the snap on. So a short conclusion is that I have no way of accessing my account and no way to fix it except getting help from you my phone number doesn’t work and it says it’s not connected to the right account and my email is connected to the wrong account that I told you about before. If you need any details I have a lot of them but I have no idea what the password is and to email connected to And so on and not even their phone number.
GetHuman1670354 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1670354
Dec 1st, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 23038 others
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Timeline
GetHuman1670354 started working on this issue
Dec 1st, 2018 9:59pm