My account under the username jtzlock was hacked. I logged into last night but this mor...

GetHuman-zlockj's customer service issue with Snapchat from November 2018

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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zlockj's own words
My account under the username jtzlock was hacked. I logged into last night but this morning when I tried to log in it said wrong password. So I pressed forgot password. I typed in my email and it gave me a code for an account under the username jtzlock* which isn’t mine. Now my girlfriend is getting snaps from my account under the username jtzlock but the person using it isn’t me. They also won’t say who it is.
GetHuman-zlockj did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-zlockj
Nov 30th, 2018 - 6 mons ago
I have an issue with Snapchat too
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Seen by 10 customers so far
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GetHuman-zlockj started working on this issue
Nov 30th, 2018 11:19pm