My account under the username jtzlock was hacked. I logged into last night but this mor...

GetHuman-zlockj's customer service issue with Snapchat from November 2018

10 views
 | 
22925 similar
 | 
0 following
Help with my Snapchat issue
First: share to improve GetHuman-zlockj's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-zlockj's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-zlockj will want to follow the link below to head to their help center. We will check on GetHuman-zlockj later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-zlockj may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-zlockj's own words
My account under the username jtzlock was hacked. I logged into last night but this morning when I tried to log in it said wrong password. So I pressed forgot password. I typed in my email and it gave me a code for an account under the username jtzlock* which isn’t mine. Now my girlfriend is getting snaps from my account under the username jtzlock but the person using it isn’t me. They also won’t say who it is.
GetHuman-zlockj did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-zlockj fixed the problem
We are waiting for GetHuman-zlockj to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-zlockj fixes it.
This email address isn't valid

Snapchat

Customer service issue
Reported by GetHuman-zlockj
Nov 30th, 2018 - 6 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 10 customers so far
Similar issue to 22925 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-zlockj started working on this issue
Nov 30th, 2018 11:19pm