I had my account by someone is Houston Texas they changed my email and password within...

GetHuman1650963's customer service issue with Snapchat from November 2018

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Before contacting them, items GetHuman1650963 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1650963's own words
I had my account by someone is Houston Texas they changed my email and password within a ** minute period leaving me with now way to get into my account I tried to deny the change in email through the email Snapchat sent me however when I clicked on the link it sent me it was for a password reset. Since the hacker already used that link to reset my password I have hit a dead end and am looking for help recovering my account.
GetHuman1650963 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1650963
Nov 29th, 2018 - 9 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 2 customers so far
Similar issue to 22758 others
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Timeline
GetHuman1650963 started working on this issue
Nov 29th, 2018 3:43am