I logged out of my account. When I tried to log back in, it would not take my password...

GetHuman-crutison's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
GetHuman-crutison's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crutison will want to follow the link below to head to their help center. We will check on GetHuman-crutison later to make sure it's all set or try to help escalate.
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Before contacting them, items GetHuman-crutison may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-crutison's own words
I logged out of my account. When I tried to log back in, it would not take my password so I reset it. Once I logged in, my memories were completely empty and my Bitmoji was gone. The username was also wrong. It was one that I used prior to setting up the snap that I have used up until now. It’s literally not the same account, but apparently is operated by the same email. I have emails proving that my username is what I have been using and when my friends pull me up on their snap, it shows my real username and has my Bitmoji. Please tell me this can be fixed.
GetHuman-crutison did not yet indicate what Snapchat should do to make this right.
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Customer service issue
Reported by GetHuman-crutison
Nov 28th, 2018 - 9 mons ago
I have an issue with Snapchat too
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Seen by 5 customers so far
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Timeline
GetHuman-crutison started working on this issue
Nov 28th, 2018 1:33am
GetHuman-crutison shared this issue with your circles on Google+
Nov 28th, 2018 1:33am