I logged out of my account. When I tried to log back in, it would not take my password...

GetHuman-crutison's customer service issue with Snapchat from November 2018

22649 similar
0 following
Help with my Snapchat issue
GetHuman-crutison's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-crutison will want to follow the link below to head to their help center. We will check on GetHuman-crutison later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-crutison may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-crutison's own words
I logged out of my account. When I tried to log back in, it would not take my password so I reset it. Once I logged in, my memories were completely empty and my Bitmoji was gone. The username was also wrong. It was one that I used prior to setting up the snap that I have used up until now. It’s literally not the same account, but apparently is operated by the same email. I have emails proving that my username is what I have been using and when my friends pull me up on their snap, it shows my real username and has my Bitmoji. Please tell me this can be fixed.
GetHuman-crutison did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-crutison fixed the problem
We are waiting for GetHuman-crutison to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Snapchat's attention and get better help faster. Tap below to get started.
Chat with a real person?
If our free tools aren't enough, we partner with a US company that connects you with a live expert right now for a reasonable fee.
Try a Live Expert
Having Snapchat issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-crutison fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-crutison
Nov 28th, 2018 - 9 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 5 customers so far
Similar issue to 22649 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-crutison started working on this issue
Nov 28th, 2018 1:33am
GetHuman-crutison shared this issue with your circles on Google+
Nov 28th, 2018 1:33am