My streak was lost and both me and the person I lost it between snapped each other yest...

GetHuman-fairayla's customer service issue with Snapchat from November 2018

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The issue in GetHuman-fairayla's own words
My streak was lost and both me and the person I lost it between snapped each other yesterday. I checked what time we snapped eachother and I snapped him at **:** am and he snapped me back at *:** pm. We still had our streak yesterday. Then I looked at my phone this morning around ** am and the streak was gone. Neither of us ever saw the hour glass happen either. I believe that the streak was at ***, I would really appreciate it if you could get our streak back. We were both at my house, which has internet, so that wasn’t the problem. I already tried getting a hold of snapchat but nobody has emailed me back. This is my most important streak so I would be extremely happy if you could get our streak back, thank you. The snap streak was between me- frootytooty**** and my boyfriend- canto*rio
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Snapchat

Customer service issue
Reported by GetHuman-fairayla
Nov 25th, 2018 - 10 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 3 customers so far
Similar issue to 22463 others
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Timeline
GetHuman-fairayla started working on this issue
Nov 25th, 2018 11:30pm