Hello Snapchat, I recently got a new phone because my old one died. When I tried to log...

GetHuman-audra_br's customer service issue with Snapchat from November 2018

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Before contacting them, items GetHuman-audra_br may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-audra_br's own words
Hello Snapchat, I recently got a new phone because my old one died. When I tried to log in to my snapchat on my new phone I realized that my account is linked to an old email address of mine, one that I no longer remember the password to, so when I forgot the password to my snapchat I was unable to change it. The bitmoji linked to my snapchat (audra.sparkle) is mine, and I can verify that, all the pictures saved to my memories are of me. I really do not want to make a new account, please help.
GetHuman-audra_br did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-audra_br
Nov 24th, 2018 - 10 mons ago
I have an issue with Snapchat too
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Seen by 6 customers so far
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Timeline
GetHuman-audra_br started working on this issue
Nov 24th, 2018 5:04am