URGENT !!!!! *I have two Snapchat accounts because about a year ago my old Snapchat I...

GetHuman1569691's customer service issue with Snapchat from November 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1569691's own words
URGENT !!!!! *I have two Snapchat accounts because about a year ago my old Snapchat I could not sign into it anymore so I decided to make a new one and just forget about my old one. BUT recently someone hacked into my old one and messages me on my new one threatening me and blackmailing me about sending all my private information and pictures to people if I don't do what they say. And I didn't so they sent out my stuff to some people. I need this count deleted as soon as possible for I don't know the old email address or phone number I had when this was created. The Snapchat account I need deleted is "madiso.olsen " *Please delete this account as soon as possible.
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Customer service issue
Reported by GetHuman1569691
Nov 16th, 2018 - 3 mons ago
I have an issue with Snapchat too
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Seen by 24 customers so far
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Items needed
Email on Account
Phone Number on Account
Name of Account Holder
Snapchat Version Type
Device Used
GetHuman1569691 started working on this issue
Nov 16th, 2018 6:28am