I need help. Me and a friend was drunk one night and created a Snap Chat account for me...

GetHuman-the_elfm's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-the_elfm's own words
I need help. Me and a friend was drunk one night and created a Snap Chat account for me. I have the app and it my account pops out active on my phone, but I can't update my profile because I don't know my email or password. The only one email address I use for ALL my social media pages, the account says it's not that one. So now, I can't get my reset password to my email, cause the one I'm typing in is invalid. And when I try creating a new account with the email I want, it says, when typing my phone number, that the phone number already exists, so now I can't create a new account neither. It's a lose, lose situation and now I can still access the account on my app, but have not control over its settings or to update or to make a new account. I'm stuck. Help please.

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Snapchat

Customer service issue
Reported by GetHuman-the_elfm
Nov 14th, 2018 - 3 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 21413 others
0 customers following this

Timeline

GetHuman-the_elfm started working on this issue
Nov 14th, 2018 5:02am

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