GetHuman-nelsmone's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
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GetHuman-nelsmone's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-nelsmone will want to follow the link below to head to their help center. We will check on GetHuman-nelsmone later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
Before contacting them, items GetHuman-nelsmone may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-nelsmone's own words
The problem: Someone changed my snapchat pasword and email.
GetHuman-nelsmone did not yet indicate what Snapchat should do to make this right.
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