My sons bank account was hacked through Snapchat. Someone he had went to school with ha...

GetHuman-arnoma's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman-arnoma's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-arnoma will want to follow the link below to head to their help center. We will check on GetHuman-arnoma later to make sure it's all set or try to help escalate.
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Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-arnoma's own words
My sons bank account was hacked through Snapchat. Someone he had went to school with had sent a snap asking for his bank info. She said she as well was hacked but we are unsure if she is telling the truth. We believe she had connections with the hacker. She said she contacted you regarding the matter and we were wondering if this is true ? She said her case was ********. If you could look into this and let us know we would appreciate it. **Thank you
GetHuman-arnoma did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman-arnoma
Nov 10th, 2018 - 3 mons ago
I have an issue with Snapchat too
Not resolved
Seen by 8 customers so far
Similar issue to 21036 others
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Timeline
GetHuman-arnoma started working on this issue
Nov 10th, 2018 3:12pm