I tried to log in to my Snapchat account on my new phone, but it says I have to put in...

GetHuman-wlena's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wlena will need to dig through the advice provided by Snapchat, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wlena can let us know if they help or not.
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Before contacting them, items GetHuman-wlena may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-wlena's own words
I tried to log in to my Snapchat account on my new phone, but it says I have to put in a code that was sent to my old phone number. I don't have my old phone, soo I that means I can't log in to my account! I think Snapchat should have another way of verifying the person is the owner of that account or something like that. Maybe email? The email that the person has connected with that account should be another alternative. Email the code or a link. Anything! Seriously, people won't always have the phone they signed up with right next to them. Is there something I missed in settings on the app? If so, it definitely wasn't clear. Hopefully, I can get some help with this. Please consider changing the "verify this device" thing. Thank you.

GetHuman-wlena did not yet indicate what Snapchat should do to make this right.

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Snapchat

Customer service issue
Reported by GetHuman-wlena
Nov 5th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 20495 others
0 customers following this

Timeline

GetHuman-wlena started working on this issue
Nov 5th, 2018 3:11am

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