I have been trying to get in contact with someone who can send me a reset link so I can...
GetHuman1495455's customer service issue with Snapchat from November 2018
4 views | 20434 similar | 0 following
Help with my Snapchat issue
First: share to improve GetHuman1495455's odds
Strength in numbers! Companies respond better when others are watching.
Did we steer you to the right help?
Waiting to see if GetHuman1495455 got the right customer help using our suggestion.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1495455's own words
I have been trying to get in contact with someone who can send me a reset link so I can get my snapchat back. My account has been hacked. The account is finenddbambi .The person who hacked it has an IP address which is (**.***.**.**) and they logged in the account at *:**:** am EST. They changed the password and I couldn’t put forgot password because they changed the email to *****@***.com. But that’s NOT the correct email address for the snapchat account finenddbambi. The correct email for the account is *****@***.com. I was sent a reset link but once i clicked it , it said "This password reset link is no longer valid." I have been connecting Snapchat since *:** this morning and it now *:** pm. Can you please help me get my account back? Is there anyone I can talk to on the phone about getting back into my account?
GetHuman1495455 did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman1495455 fixed the problem
We are waiting for GetHuman1495455 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Snapchat customer problems.