I have been trying to get in contact with someone who can send me a reset link so I can...

GetHuman1495455's customer service issue with Snapchat from November 2018

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1495455's own words
I have been trying to get in contact with someone who can send me a reset link so I can get my snapchat back. My account has been hacked. The account is finenddbambi .The person who hacked it has an IP address which is (**.***.**.**) and they logged in the account at *:**:** am EST. They changed the password and I couldn’t put forgot password because they changed the email to *****@***.com. But that’s NOT the correct email address for the snapchat account finenddbambi. The correct email for the account is *****@***.com. I was sent a reset link but once i clicked it , it said "This password reset link is no longer valid." I have been connecting Snapchat since *:** this morning and it now *:** pm. Can you please help me get my account back? Is there anyone I can talk to on the phone about getting back into my account?

GetHuman1495455 did not yet indicate what Snapchat should do to make this right.

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How do I recover a hacked account on Snapchat?What do I do if my Snapstreak disappeared on Snapchat?How do I recover my Snapchat account?Why is my Snapchat not working?
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Snapchat

Customer service issue
Reported by GetHuman1495455
Nov 4th, 2018 - 2 years ago
Not resolved
Seen by 1 customer so far
Similar issue to 20434 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used

Timeline

GetHuman1495455 started working on this issue
Nov 4th, 2018 9:54pm