I opened my snap and it brought me to the sign in page and i know that means someone ha...

GetHuman1488513's customer service issue with Snapchat from November 2018

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Help with my Snapchat issue
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GetHuman1488513's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1488513 will want to follow the link below to head to their help center. We will check on GetHuman1488513 later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman1488513 may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman1488513's own words
I opened my snap and it brought me to the sign in page and i know that means someone has logged into my account. then i put forgot password i changed it but the person had already changed the number to (***)*******, i called * times left two nasty voicemails. I’ve had that account since ****. My whole life of pictures is in there. please the person even changed my email. i’m begging you to get my snapchat back.
GetHuman1488513 did not yet indicate what Snapchat should do to make this right.
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Snapchat

Customer service issue
Reported by GetHuman1488513
Nov 5th, 2018 - a mon ago
I have an issue with Snapchat too
Not resolved
Seen by 1 customer so far
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Timeline
GetHuman1488513 started working on this issue
Nov 5th 1:44am