My friends Snapchat was just lost. She typed in her user and pass and it said it "could...

GetHuman-ad_coffe's customer service issue with Snapchat from November 2018

Help with my Snapchat issue
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If you account is disabled then you may not be able to get it back. Most accounts are disabled because of violating Zynga rules.
The issue in GetHuman-ad_coffe's own words
My friends Snapchat was just lost. She typed in her user and pass and it said it "could not find user." So when she tried forgot my password it said "invalid email." Tried to change her password and it says "user doesn't exist." She has memories saved to snap that are very important to her. We need help immediately. When I look at our group chats, she is not in them anymore, but I can see our dms still. Please help us!
GetHuman-ad_coffe did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-ad_coffe fixed the problem
It just fixed itself lol
Please help with my Snapchat issue
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Snapchat

Customer service issue
Reported by GetHuman-ad_coffe
Nov 2nd, 2018 - a mon ago
I have an issue with Snapchat too
Fixed
Seen by 3 customers so far
Similar issue to 20151 others
0 customers following this
Items needed
Username
Email on Account
Phone Number on Account
Name of Account Holder
Country
Snapchat Version Type
Device Used
Timeline
GetHuman-ad_coffe started working on this issue
Nov 2nd 11:38pm
GetHuman-ad_coffe confirmed the issue is fixed. Hooray!
Nov 6th 1:07am
GetHuman-ad_coffe confirmed the issue is fixed. Hooray!
Nov 6th 3:03am