Hello, *I am a teacher and discovered on one of my student's phones that my name Ms. Be...
GetHuman-klbensen's customer service issue with Snapchat from November 2018
Help with my Snapchat issue
First: share to improve GetHuman-klbensen's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-klbensen's next move: go to the Snapchat help center.
Snapchat doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-klbensen will want to follow the link below to head to their help center. We will check on GetHuman-klbensen later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-klbensen may need:
Username, Email on Account, Phone Number on Account, Name of Account Holder, Country, Snapchat Version Type, and Device Used
The issue in GetHuman-klbensen's own words
Hello, *I am a teacher and discovered on one of my student's phones that my name Ms. Bensen appears on the heading of a snap with * red mad face and * yellow mad faces. The emojis did make me laugh. However, I don't have snap chat and I am not familiar of how it works when it pertains to groups. It appears that * of my students are in a group under my name. I discovered the male face next to mine is from "genson**" known as XX(baseball pic)GensonVeras(baseball pic) XX. I was unable to see what was messaged or sent in the group. However, my concern is that "genson**" created an account under me and is posting who knows what under my name. Can you please help me figure this out? Also, is there anyway to delete the group or does the person who created it have to do it? I hope to hear from you soon.*-Ms. Bensen :-)
GetHuman-klbensen did not yet indicate what Snapchat should do to make this right.
I have an issue with Snapchat too
How GetHuman-klbensen fixed the problem
We are waiting for GetHuman-klbensen to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.