Hello, *I am a teacher and discovered on one of my student's phones that my name Ms. Be...

GetHuman-klbensen's customer service issue with Snapchat from November 2018

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The issue in GetHuman-klbensen's own words
Hello, *I am a teacher and discovered on one of my student's phones that my name Ms. Bensen appears on the heading of a snap with * red mad face and * yellow mad faces. The emojis did make me laugh. However, I don't have snap chat and I am not familiar of how it works when it pertains to groups. It appears that * of my students are in a group under my name. I discovered the male face next to mine is from "genson**" known as XX(baseball pic)GensonVeras(baseball pic) XX. I was unable to see what was messaged or sent in the group. However, my concern is that "genson**" created an account under me and is posting who knows what under my name. Can you please help me figure this out? Also, is there anyway to delete the group or does the person who created it have to do it? I hope to hear from you soon.*-Ms. Bensen :-)
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Customer service issue
Reported by GetHuman-klbensen
Nov 2nd, 2018 - a mon ago
I have an issue with Snapchat too
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GetHuman-klbensen started working on this issue
Nov 2nd 7:34pm